Head of Operations at Gomoney

How Will You Create Impact?

• As a Head of Operations at Gomoney, you will build a banking operations framework by implementing a customized version of E-banking operations that exists within traditional banks today. You will be responsible for building, managing and leading the back-office payments operations team, so they can achieve professional and personal goals.
• Ideal candidates must be able to demonstrate knowledge of all aspects of banking operations, particularly back-office operations, payment systems operation, etc. Passionate about customer experiences and they must be an excellent communicator in both written and spoken English.

Your other responsibilities will include.

• Manage risk assessment of customer transactions
• Ensure prompt investigation and resolution of disputes and process failures
• Own the customer experience and lead customer-centric initiatives
• Drive Customer experience optimization efforts by ensuring operational efficiency
• Regularly assess existing operational processes to identify inefficiencies and streamline workflows to enhance efficiency
• Collaborate actively with relevant teams to ensure fast and seamless turnaround on customer disputes
• Liaise with external stakeholders to ensure prompt transaction reconciliation, settlement and dispute resolution
• Collaborate across multiple departments to review bank-wide policies and decisions that have a direct impact on back-office operations.
• Periodically conduct a benchmarking of key performance metrics for back-office operations to articulate improvement areas and drive efficiency within the department
• Process payments and transaction reversals
• Oversee the implementation and maintenance of banking systems and technology solutions to support operations, such as core banking systems, payment platforms, and fraud detection tools.
• Keep abreast of industry trends, best practices, and regulatory changes to continually improve banking operations processes and procedures.

How Will We Help You Grow?

• In a job at gomoney, you will learn how to best understand clients’ needs, collaborate with a wide variety of technical and non-technical professionals. We ensure you grow through interesting and challenging work, have an active voice in your career development and are a part of a culture that supports your growth by actively creating opportunities to expand your skills.

This might be for you if you...

• Experience building, managing and leading the back-office payments operations team, and also implementing a customized version of E-banking operations.
• Have strategic thinking skills
• Have the ability to manage and drive change
• Have the ability to effectively manage stakeholders
• Have excellent written and oral communication skills
• Have advanced knowledge of excel and data analytics

Nice to have

• Led and scaled successful teams to achieve their goals and have an empathetic leadership style
• Experience in payments or transaction operations
• Proven ability to track, measure, and optimize multi-disciplined operations team
• Significant senior management experience, ideally in a customer-centric role etc.