Head of Operations at CapitalSage Technology Limited

Your responsibilities will include:

• Ensure the smooth running of all operational duties of the subsidiary.
• Liaise with service providers on issues and better services.
• Ensure that the customer service desk is responding to all queries from customers.
• Approve all transactions that need approvals on all platforms.
• Ensure the reconciliation desk is reconciling all transactions as at when due
• Ensure the project desk handles and delivers projects as at when due.
• Work hand in hand with the IT team to ensure all platforms are working well.
• Handle presentations and come up with innovative ideas for the subsidiary.
• Ensure all customers brought in by the marketing team are tagged to the right staff and transactions tagged to the right staff
• Meeting both technical and consumer needs. 

Requirements

• Bachelor’s degree in related field.
• At least 3 years of experience in a financial institution. Preferably bank or Fintech.
• Strong knowledge of banking or fintech operations.
• Excellent organizational, problem-solving, and communication skills.
• Ability to think strategically, pay attention to details and identify areas of improvement.
• Proficiency in Microsoft Office Suite and other relevant software. 
• Ability to work in a fast-paced environment with tight deadlines.