Head of Operations at British Community Hospital and Outpatient Clinics - BCHOC

Job Summary:

• The Head of Operations at British Community Hospital is responsible for the overall planning, coordination, and execution of all non-clinical and clinical support operations. The role ensures that all departments function efficiently and align with the hospital’s mission to provide high-quality, patient-centered care. This executive position requires a strategic thinker with a hands-on approach to improving service delivery, optimizing resources, and maintaining operational excellence.

Key Responsibilities:Strategic Leadership

• Develop and implement operational strategies to enhance hospital performance and patient experience.
• Collaborate with clinical and administrative leadership to align operational goals with the hospital’s mission and vision.
• Support long-term planning, business development, and expansion initiatives.

Operational Oversight

• Oversee daily operations across departments including facility management, procurement, logistics, patient services, security, catering, and housekeeping.
• Ensure compliance with healthcare regulations, accreditation standards, and safety protocols.
• Monitor and manage operational KPIs, budgets, and service delivery metrics.

Staff and Resource Management

• Lead and mentor operational managers and teams across multiple service units.
• Coordinate human resource needs in operational areas in collaboration with HR.
• Optimize resource allocation to ensure cost-effective operations without compromising quality.

Process Improvement

• Identify areas for operational improvement and implement process enhancements.
• Drive digital transformation and automation in operations where applicable.
• Implement Lean, Six Sigma, or other efficiency models to reduce waste and improve turnaround times.

Risk and Quality Management

• Ensure operational readiness for audits, inspections, and emergency preparedness.
• Oversee risk management processes related to physical infrastructure and operational procedures.
• Work closely with the Quality Assurance team to ensure continuous quality improvement.

Stakeholder Engagement

• Serve as a key liaison between executive leadership and department heads.
• Engage with vendors, contractors, and regulatory agencies as needed.
• Represent the hospital in external operational partnerships and projects.

Qualifications:

• Master’s degree in Healthcare Administration, Business Administration, Operations Management, or related field.
• Minimum of 7–10 years of progressive leadership experience in hospital operations or healthcare management.
• Strong knowledge of hospital systems, regulatory requirements, and healthcare logistics.
• Proven track record in driving operational excellence and change management.

Key Competencies:

• Strategic planning and execution
• Leadership and people management
• Budgeting and financial acumen
• Crisis and risk management
• Communication and negotiation
• Process optimization and systems thinking