Head of Operations at Aldelia Limited

Job Description

• Location is Kaduna (Relocation within Nigeria is possible after 1 year)
• The selected candidate will lead the digitisation of thousands of public and private health clinics across Nigeria, beginning in Kaduna State, using software developed by an in house team in the UK. This will require being all over the implementation detail while growing a sizable team from scratch.
• He or she will be workwith a young and fast moving international team of high achievers and so need to be dynamic, flexible, passionate, and excellent.

Main Tasks
As Head of Operations you will:

• Be directly responsible for the rollout and delivery of Client’s services and operations to our customers in Nigeria, working closely with the Nigeria Country Manager and our global operations and product teams
• Build an operations, customer service, and supply chain team across the provinces in which we operate, developing a culture of respect, personal learning and development and accountability across the whole Nigeria team
• Ensure customer satisfaction by understanding customer needs and developing innovative solutions - this will require regular site visits, close collaboration with customers, and working closely with Client’s product team based in London
• Be responsible for technical reliability and success, this includes providing technical support to customers (covering software bugs, internet interruptions, system downtime, etc.) ensuring any issues are resolved rapidly and effectively
• Work with our Nigerian and global leadership teams to shape strategy and share best practices
• Establishing operations OKRs / KPIs and track / report on these; and
• Ensure compliance with all company policies and government regulations and licences that pertain to business operations, health, safety and labour requirements of the facilities.

Qualifications
Skills, Attributes and Experience

• Our ideal colleague will have the following skills, attributes and experience:
  • 8+ years experience working at a senior level in a top firm in enterprise technology, healthcare, management consultancy, or similar
  • A relevant technical degree from a globally recognised university
  • Experience dealing with the Nigeria public sector; you have handled products or services used by the government and know how to navigate this regulatory space
  • Experience building, leading and growing exceptional multi-disciplinary teams
  • Fluent English, with excellent verbal and written communication skills; able to explain complex topics to a non-technical audience and speak with candour and clarity
  • Strong and reflective decision-maker with an ability to balance attention to detail, with excellent problem-solving and critical analysis skills; and
  • You are curious, collaborative, innovative and act with care and respect for others.