Head of Information Technology at Jemi Neil Consulting

• The Head of IT Managed Services will provide commercial, technical and operational leadership of the IT managed services division and delivering IT transformation projects for clients.
• This strategic and hands-on role requires a seasoned professional with a proven track record in managing and enhancing IT services delivery, building strong client relationships, and driving operational excellence.
• The role is responsible for overseeing the day-to-day technical operations of the IT managed services department, ensuring the delivery of high- quality services, and contributing to the overall growth and success of the organization.

Strategic Leadership

• Develop and execute a strategic vision for the IT managed services division in alignment with the company's overall goals.
• Provide leadership and direction to the IT managed services team, fostering a culture of innovation, collaboration, and continuous improvement.

IT Managed Service Technical Delivery

• Ensure the timely and efficient delivery of IT managed services, OEM Services and IT advisory and business process outsourcing to clients, meeting or exceeding service level agreements (SLAs).
• Implement best practices and standards to optimize service delivery processes and maximize client satisfaction.
• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.

Client Relationship Management

• Cultivate and maintain strong relationships with key clients, understanding their business needs and ensuring the delivery of tailored IT solutions.
• Collaborate with sales and business development teams to identify upsell and cross-sell opportunities within existing client accounts.

Team Development

• Build and lead a high-performing team of IT professionals, providing mentorship, training, and career development opportunities.
• Foster a collaborative and inclusive team culture, encouraging creativity and a commitment to excellence.

Commercials Leadership and Sales

• Develop and manage the IT managed services budget, ensuring cost-effectiveness and profitability.
• Collaborate with finance and sales teams to develop pricing strategies for IT services
• Sales leadership of the IT Managed Services business including signing up partners, negotiating discounts and opening Sales/Commercial opportunities with clients

Technology and Innovation

• Stay abreast of industry trends and emerging technologies, identifying opportunities for innovation and improvement.
• Lead the adoption of new technologies and methodologies to enhance service delivery and operational efficiency. 

SKILLS /ABILITIES

• Demonstrated ability to build and maintain client relationships.
• Strategic thinker with a results-oriented mindset.
• Strong financial acumen and budget management skills.
• Self-Starter - ability to execute and implement change
• Passion – for the company’s mission
• Highly energetic personality – a motivator
• Critical Thinking – strategic and highly analytical
• Leadership – easily move others to action by planning, motivating, organizing and controlling work being done
• Goal Oriented – naturally motivated to reach goals
• Interpersonal/Communication Skills – an innate ability to channel different points of view; Able to establish and maintain excellent relationships and credibility quickly; Create team atmosphere with internal staff while achieving key objectives; Excellent consulting skills as well as technical writing and public speaking
• Maturity – provide a good balance of risk taking and judgment; Is aggressive and confident; Able to operate independently of a large staff

EDUCATIONAL REQUIREMENT

• Professional – unquestionable integrity, credibility, and character; Who has demonstrated high moral and ethical behavior- Bachelor’s degree in Information Technology, Computer Science, or a related field. Master's degree is a plus.
• Proven experience in a leadership role within IT managed services or a related field.
• Strong understanding of IT service management frameworks (ITIL, COBIT, etc.).