Head of Information Technology at GTI Group

Job Description

• Ensure availability of the Bankone System to support the bank's operations.
• Prompt response to I.T related issues.
• Liaise with core banking software providers on related I.T issues.
• Maintain healthy and beneficial relationships with software vendors and technology companies.
• Effective implementation and monitoring of IT-related budgets.
• Support on computer systems, networks and other peripherals for optimal performance.
• Ensure security of data, networks and other components/devices.
• Monitoring activities on the bank’s electronic applications.
• Oversee and monitor the banks e-channels and online payment platforms.
• Identify problematic areas and implement strategic solutions in time.
• Controlling and evaluating IT and electronic data operations.
• Preserve assets, information security and control structures.
• Prompt and seamless IT processes at Begin of Day (BOD), End of Day (EOD), End of Month (EOM) and End of Year (EOY).
• Provide technical leadership in the implementation of the digital system and other automated platforms for optimal performance.
• Manage and maintain, hardware, software, office networksandsystems across branches.
• Ensure effective penetration testing and vulnerability assessment of IT systems generally.
• Carryout periodic differential and full dump Backups.
• Monitor major projects, IT budgets, priorities, standards, procedures, and overall IT performance.
• Act in alignment with user needs and system functionality to contribute to organizational policy.
• Prompt and accurate update of loans on the Credit Bureau and CRMS portal.
• Support bank's enrollment on systems that may be mandated to Microfinance Banks.
• Design, develop, implement and coordinate systems, policies and procedures.
• Disaster Recovery Policy and testing.
• Updates for monthly SBU review.
• Build staff capacity and productivity through effective training.
• Attain top rating in audit of the IT Unit.
• Perform other function as may be assigned by Head, Group IT, the Bank’s Management and Group Executives.

Key Performance Indicators

• 99.9% system Availability. Minimal business disruption and downtime.
• 0.01% margin of error around password and identity capabilities.
• Minimal customer complaints. Fast issues resolution.
• => 75% performance in costs vs budget.
• Swift response and solution to reported issues.
• Update of loans on the Credit Bureau and CRMS porta within 5th work day in the month following.
• Zero Regulatory Infractions
• “A” Rating in audit of the IT Unit.

Qualifications

• Candidates should possess a Bachelor's Degree with 5 - 10 years relevant work experience.