Head of Engineering Department at Trends Ventures

Job Purpose

• The Head of Engineering will lead the technical department, responsible for overseeing all security equipment installation projects, preventative maintenance programs, and emergency repair services.
• This role ensures maximum equipment reliability for clients, high-quality service delivery, regulatory compliance, and the strategic growth of the technical team.

Key Responsibilities
Operational Leadership & Strategy:

• Direct all daily operations of the engineering department, ensuring projects and maintenance tasks are completed on time, within budget, and to high-quality standards.
• Develop and implement technical operational policies and procedures to standardize service delivery.
• Drive continuous improvement through Lean initiatives and Key Performance Indicators (KPIs) to reduce downtime and improve efficiency.
• Serve as a technical advisor to executive leadership, advising on new security technologies (AI, IP-based surveillance) and business growth opportunities.

Installation, Commissioning & Maintenance Management:

• Oversee the design, installation, testing, and commissioning of security systems (CCTV, Access Control, Panic Alarms, Intrusion Systems).
• Develop and manage preventative maintenance schedules (PMs) for client assets to ensure 100% uptime.
• Act as the escalation point for complex technical faults, system failures, and urgent repairs.
• Ensure all installations and repairs comply with local safety standards, regulatory bodies, and industry benchmarks.

Project Management & Technical Support:

• Oversee surveys and prepare Bills of Quantities (BOQs) and technical proposals for new client prospects.
• Coordinate with Project Managers to ensure technical quality of subcontracted engineering services.
• Liaise with vendors, suppliers, and Original Equipment Manufacturers (OEMs) for spare parts management and training.

Team Leadership & Personnel Development:

• Manage, mentor, and evaluate the performance of field technicians, installation engineers, and technical support staff.
• Develop training curriculums to improve team competency in new technologies (e.g., networking, biometrics).

Budgeting & Financial Responsibility:

• Develop and manage the engineering department's annual budget, including maintenance revenue, staff training costs, and tool/equipment inventory.
• Manage the inventory of installation equipment and MRO (Maintenance, Repair, and Operations) spares to prevent obsolescence.

Qualifications & Experience

• Education: Bachelor’s degree in Electrical/Electronic Engineering, Mechanical Engineering, or a related field.
• Experience: 10+ years of technical experience, with at least 4–5 years in a senior management position within a security systems company.
• Technical Expertise: Strong hands-on experience in CCTV systems, IP Access Control, Intrusion Systems, and computer networking (TCP/IP).
• Certifications: Professional certification in engineering or security management (e.g., PSIRA, PSP, CISSP) is a strong advantage.
• Tools: Proficient in Computer Maintenance Management Systems (CMMS), AutoCAD, and Microsoft Office Suite.

Key Competencies:

• Leadership: Strong ability to manage multidisciplinary teams and foster a high-performance culture.
• Strategic Thinking: Ability to bridge the gap between technical requirements and business goals.
• Problem-Solving: Strong analytical skills for root cause analysis of equipment failures.
• Communication: Excellent verbal and written communication skills to articulate technical information to non-technical stakeholders.
• Customer Centric: Highly motivated to meet and exceed client expectations.