Head of Downstream Operations at Lavita Group

Job Objectives

• The Head of Downstream Operations is responsible for overseeing the operational, technical, safety, and commercial performance of all Kachy Petroleum & Gas Limited’s downstream service stations, including Fuel (PMS, AGO, DPK), CNG stations, LPG filling plants, and hybrid multi‑energy stations.
• The role ensures operational excellence, safety compliance, revenue growth, customer satisfaction, and coordinated management across all downstream locations.

Responsibilties
Operations Leadership & Oversight:

• Lead and supervise all downstream stations—fuel, CNG, LPG, and hybrid energy sites.
• Ensure stations operate with maximum efficiency, safety, and profitability.
• Manage station managers, pump attendants, cashiers, conversion technicians, and LPG operators.
• Implement and enforce Standard Operating Procedures (SOPs).

Fuel Station Management:

• Oversee fuel product ordering, stock management, and pump calibration.
• Monitor sales volumes, pump performance, and reconciliation processes.
• Ensure fuel quality, tank management, and equipment readiness.
• Resolve operational challenges such as shortages and equipment failures.

CNG Operations & Conversion Centre Management:

• Oversee CNG filling station operations, compressors, dispensers, and safety systems.
• Supervise CNG conversion workshop teams.
• Manage CNG pressure levels, quality control, and maintenance schedules.
• Ensure compliance with Pi-CNG, NMDPRA, SON, and OEM guidelines.

LPG Filling Plant Management:

• Manage LPG filling operations, digital scales, cylinder integrity, and bottling processes.
• Oversee distribution schedules and home/industrial delivery.
• Enforce safety protocols for LPG handling and firefighting readiness.
• Ensure equipment maintenance including pumps, compressors, tanks, and pipelines.

Financial & Commercial Performance:

• Monitor P&L for each station and track margins, revenues, and operating costs.
• Review daily sales reports and stock variances.
• Drive customer experience improvement and sales expansion strategies.
• Ensure proper cash handling, POS reconciliation, and bank lodgments.

Regulatory Compliance & Safety:

• Ensure compliance with NMDPRA, SON, DPR/NUPRC, Pi-CNG, environmental boards, and state regulatory authorities.
• Conduct safety audits, HSE briefings, and compliance repairs.
• Implement robust safety measures for fuel, CNG, LPG, and hybrid operations.

Infrastructure, Engineering & Asset Management:

• Maintain pumps, compressors, generators, CNG skids, LPG compressors, tanks, and retail shop assets.
• Ensure operational readiness and timely resolution of faults.
• Support construction, expansion, and upgrade of new/existing stations.

Staff Leadership & Human Capital Management:

• Supervise station personnel across all downstream sites.
• Implement training programs and performance evaluations.
• Ensure professional conduct, accountability, and operational discipline.

Reporting & Strategic Support:

• Prepare weekly and monthly downstream performance reports.
• Propose expansion strategies for new stations.
• Advise management on pricing, supply risks, and market trends.

Performance Expectations

• High station uptime and operational efficiency.
• Revenue growth and improved customer satisfaction.
• Zero safety incidents and full regulatory compliance.
• Accurate reconciliation and reduced losses.
• Operational synergy across fuel, CNG, and LPG divisions.

Qualification & Experience

• Bachelor’s Degree in Engineering, Energy Management, Operations, Business Administration, or related fields
• 7 - 10 years proven experience in downstream operations.
• Experience managing multi‑station fuel, CNG, and LPG operations.
• Strong knowledge of regulatory and safety guidelines.

Key Skills & Competencies:

• Strong leadership & people management.
• Deep understanding of fuel, CNG, and LPG operations.
• Excellent communication & stakeholder management.
• Strong financial acumen.
• High safety awareness and attention to detail.
• Ability to multitask and resolve problems quickly.