Head of Design at Safeguard Global

Responsibilities
How you will make a difference:

• Lead design initiatives, utilizing expertise in design disciplines such as design thinking, service design, LeanUX, user experience design, and interface design.
• Adopt a player-coach mindset, balancing deep immersion in design disciplines with strategic alignment around business, product, platform, and customer needs.
• Conduct research and translate insights into tangible, holistic, and human-centered frameworks (e.g., customer journeys, ecosystem maps).
• Facilitate co-design activities (e.g., workshops).
• Anchor the design process in user needs as well as business value and feasibility.
• Manage stakeholders and take them on the design journey.
• Navigate complex systems of touchpoints and champion a problem-first approach.
• Help identify pain points, opportunities, and future paths for our business and customers.
• Promote design practices within the business and inspire team members on the power of design and the utilization of methods and tools.
• Lead the Design Guild with dual reporting to the Chief Technology Officer and Chief Product Officer, and develop the craft within Safeguard Global.

Requirements

• 10 years of relevant experience in design leadership.
• Experience in leading design initiatives from end-to-end in a fast-paced environment with frequent changes.
• Strong history of adapting to change and thriving in highly ambiguous situations.
• Ability to balance process, technology, and creativity to meet complex problems.
• Excellent communicator at all levels, appreciating the needs of high-performing cross- functional agile teams.

What will make you stand out:

• Strong background in platform-led growth companies with a demonstrated ability to guide the application and value of design systems to designers, engineers, and product managers.
• Proficient in advanced and emerging technologies, well-versed in design patterns and trends.
• Proven capacity as a pioneer, tackling significant challenges through experimentation, practical empathy, and data-driven analysis.
• Expertise in strategic thinking, leadership, innovation, creativity, resourcefulness, platform expertise, analytics, design patterns, experimentation, team building, and design systems.

Additional Details:

• This is a Director-level role.
• Open to candidates globally.

Our Global Benefits 

• Autonomy & Flexibility (Work in Any Way): Remote first, with the flexibility to include school runs and gym breaks in your schedule all while maintaining a high standard of work.
• Bonding Leave: Enjoy paid leave to bond with your new family member.  
• 2 Charitable Days: Contribute to causes you believe in.  
• Reward & Recognition Program: Be rewarded for your success and championing our values.  
• Corporate bonus/SIP: All Guardians are eligible for our annual bonus scheme or sales incentive plan. 

Why become a Guardian: 

• International Environment: Grow your network internationally and collaborate across the world. Interact, discover cultures, and tap into local expertise.  
• Our Culture: We emphasize the people factor in everything we do. Our nurturing culture ensures your ideas reach our leaders and your contributions get the recognition they deserve.
• Learning: We support your continuous growth by providing access to 2 learning platforms, where you can learn at your own pace.