Head of Customer Experience at Candor Consulting

Key Responsibilities include:

• Develop and implement strategies for managing client relationships post-onboarding
• Establish processes for regular client check-ins and feedback collection
• Identify opportunities for upselling and cross-selling services to existing clients
• Oversee the handling of real-time issue resolution for residents and facility managers
• Implement efficient systems for tracking and resolving customer complaints
• Analyse patterns in customer issues to inform product and service improvements
• Training and Development
• Feedback Management
• Client Retention

Requirements:

• 7+ years of experience in customer experience roles, preferably in property tech, real estate, or related industries, with at least 3 years in a leadership position 
• Bachelor's degree in Business, Marketing, Customer Service Management, or related field; MBA preferred
• Experience in implementing and managing CRM systems
• Knowledge of the African real estate market
• Data-driven approach to decision-making and problem-solving