Head of Corporate Services at GUS Consulting

Job Purpose

• To provide strategic, operational and supervisory oversight to the Corporate Services Department that comprises of HR, Admin and Corporate communications units as well as IT and Legal consultants.

Duties and Responsibilities

• Manage and supervise the human resources, admin and corporate communications units and the activities of the respective officers
• Manage and provide oversight to external consultants handling the IT and legal services functions
• Develop and implement the annual budgets of the various teams / units under management
• Establish a brand strategy and then determine how to incorporate this strategy in the company's communications.
• Create communication and marketing strategies for new products, launches, events, and promotions.
• Provide leadership and guidance to team members to manage HR operations deliverables and flow of day-to-day operations.
• Determine the staffing needs across the organization each financial year.
• Source, screen and select candidates.
• Supervise staff verification and confirmation.
• Supervise staff appraisals and promotion.
• Demonstrate high proficiency in processes and standard operating procedures with ability to resolve complex queries.
• Accountable for change management activities within the organization for the seamless execution of new initiatives while keeping all stakeholders in HR informed of changes prior to implementation.
• Handle escalations from employees, HRs, and other stakeholders.
• Articulate a HR strategy that is aligned to the corporate strategy and aimed at supporting the organization in achieving its strategic objectives.
• Ensure the continuous alignment of the Bank’s Organizational Structure to its overall strategy/ objectives.
• Evaluate jobs within the organization to ensure equitable job grading, while ascribing appropriate responsibility, worth and reward to all jobs within the company.
• Identify and collate staff training needs, coordinate training sessions, and plan the company’s training activities for the year.
• Develop clearly defined career and succession plans for the company.
• Review and update of the company Compensation Framework (in line with industry/operating realities).
• Any other assignment as directed by the COO or CEO

Key Performance Indices
The following KPIs shall be used to monitor the performance of the HOD:

• Percentage of HR, admin and corporate communications’ initiatives implemented.
• Percentage variance of budget to actual the various units and entire department.
• Staff Turnover rate
• Number of unidentified training needs
• Participants’ feedback on training programs
• Productivity/performance index of the 3 units with department
• Level of under/over manning per Unit
• Percentage of HR implemented initiatives.
• Employee satisfaction index

Specification

• Minimum educational standard: HND / BSc in Human Resources Management, Accounting or a relevant field from a reputable higher institution. A Masters’ Degree in HR will be an added advantage
• Additional professional qualification will be an added advantage.
• Minimum Working Experience: 10 Years’ related experience

Required Knowledge, Skills & Abilities:
The incumbent must have proficient knowledge, skills and abilities in the following areas:

• Supervisory and team management skills
• Demonstrated commitment to working with a diverse staff.
• Demonstrated success in identifying and resolving issues prior to escalation with strong issues management skills.
• Good knowledge an understanding of labour law and relevant HR legislation, policies and procedures
• Result oriented with the ability to manage competing priorities and multiple stakeholders.
• Excellent analytical and decision-making abilities.
• Ability to delegate, mentor and coach
• Excellent knowledge of various HR functions and skills
  • Performance management and training
  • Recruitment and staff welfare
  • Team building skills and problem-solving skills
  • Basic counselling skills
  • Negotiation skills
  • Interviewing skills
  • Time management skills
• Excellent and efficient use of MS Office Suite (Word, Advanced Excel, PowerPoint, Outlook)
• Ability to maintain standards of conduct
• Possesses cultural and political awareness and sensitivity
• Good sound work ethics.