Head of Consumer Banking at Fadac Resources

Job Summary:

• As the Head of Consumer Banking, you will lead the strategic direction and operational management of all consumer banking products and services within the organization.
• Your primary focus will be on driving growth, enhancing customer experience, and ensuring the profitability of the consumer banking division.

Responsibilities:

• Develop and execute strategic plans for consumer banking in alignment with overall organizational goals.
• Provide visionary leadership to drive growth, innovation, and market competitiveness in consumer banking offerings.
• Lead the development, enhancement, and diversification of consumer banking products and services.
• Monitor market trends, conduct competitor analysis, and identify opportunities for new product launches or improvements.
• Implement initiatives to enhance the customer journey, ensuring a seamless and personalized experience across all consumer banking touchpoints.
• Analyse customer feedback and data to drive improvements in service delivery and satisfaction.
• Establish key performance indicators (KPIs) for consumer banking and regularly assess divisional performance against set targets.
• Mitigate risks associated with consumer banking activities, ensuring compliance with regulatory standards and internal policies.
• Collaborate with internal teams such as marketing, operations, and technology to drive effective product launches and marketing campaigns.
• Foster relationships with key stakeholders, including regulatory bodies, industry partners, and clients

Requirements

• Bachelor's degree in Business Administration, Finance, Economics, or a related field
• Proven track record of at least 3-5 years in a senior leadership role within consumer banking or retail banking.
• Comprehensive understanding of consumer banking products, market dynamics, and regulatory requirements.
• Strong strategic planning, analytical, and decision-making skills.
• Exceptional communication and interpersonal abilities to lead and motivate teams effectively.