Head of Community at 247Bet

Role Description

• This is a full-time hybrid role for a Head of Community, based in Lagos. Community is at the heart of what we're building, our platform consolidates a fragmented social betting ecosystem of tipsters, copy-betting, and PvP communities into one place. The Head of Community will own the strategy, growth, and health of our user community across in-app social features and external channels. You'll turn casual users into engaged, loyal members, build and lead a community team, and act as the voice of our users inside the company. This is a high-impact leadership role for someone who understands online communities deeply and can balance growth, engagement, and responsible gaming.

What You'll Do

• Own and execute the end-to-end community strategy across in-app social features, tipster communities, and external channels (Telegram, WhatsApp, Discord, X, Instagram, TikTok)
• Grow an engaged, active community and drive retention, loyalty, and word-of-mouth referral
• Build, lead, and scale a team of community managers and moderators
• Define and track community health metrics — engagement, sentiment, growth, and retention
• Design and run community programmes: tipster onboarding, ambassadors, events, competitions, and rewards
• Establish and enforce community guidelines and moderation standards, protecting users and upholding responsible gaming
• Act as the voice of the community internally, surfacing user feedback to product, marketing, and leadership
• Partner with marketing and product to launch features and campaigns that deepen community engagement
• Manage influencer and tipster relationships that anchor the social experience

What We're Looking For

• 6+ years of experience in community management, social media, or growth, with time spent leading a team
• A track record of building and scaling an engaged online community at meaningful scale
• Deep understanding of Nigerian social platforms and online culture, especially around sports and betting
• Strong leadership skills and experience hiring, managing, and developing a team
• Data-driven approach to community growth, engagement, and retention
• Excellent written and verbal communication, with the ability to shape brand voice and tone
• A genuine instinct for what makes communities thrive, and a commitment to responsible gaming

Nice to Have

• Experience in sports betting, gaming, fintech, or another high-engagement consumer product
• Familiarity with copy-betting, tipster, or creator-led community models
• Experience with community and social tooling (e.g. Discord, Telegram bots, social listening, CRM)
• Existing network within the Nigerian sports, betting, or creator ecosystem