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  • Posted: Jul 3, 2025
    Deadline: Not specified
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  • Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top-of-the-line executive recruitment and selection services. We cater for the needs of a range of professionals seeking employment and work together to create effective solutions using our networks and strong client base.
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    Head of Collections

    Job Summary

    • We are seeking a results-driven and disciplined Head of Collections to manage and improve the debt recovery strategy for our operations in Benin.
    • This role will oversee the collections team, monitor repayment portfolios, and ensure efficient and ethical recovery processes while maintaining customer relationships.

    Key Responsibilities

    • Oversee the full collections process across all accounts in the Benin region.
    • Develop and implement strategic plans to reduce delinquency rates and improve recovery.
    • Supervise and support field agents and collections officers to achieve daily, weekly, and monthly targets.
    • Analyze portfolio performance, aging reports, and repayment trends.
    • Maintain accurate records of customer interactions, payment promises, and recoveries.
    • Ensure all recovery activities comply with company policies and regulatory guidelines.
    • Work closely with the credit, risk, and operations teams to improve loan quality and minimize defaults.
    • Escalate high-risk accounts and recommend legal or repossession action where necessary.
    • Train, mentor, and evaluate the performance of the collections team.

    Requirements & Skills

    • Bachelor's Degree or HND in Finance, Business Administration, or related field.
    • Minimum of 2 – 4 years’ experience in credit control, loan recovery, or debt collections.
    • Proven leadership experience in managing a collections team.
    • Strong analytical, negotiation, and interpersonal skills.
    • Knowledge of credit risk, loan lifecycle, and debt recovery procedures.
    • Must be a resident in or willing to relocate to Benin City.

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    Method of Application

    Qualified and interested candidates should send CVs to Esther.k@ascentech.com.ng

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