Head of Business Operations at Proten

Job Description

• The Head of Business Operations is responsible for driving operational coordination, execution discipline, governance cadence, and performance visibility across our client's core business functions.
• The role exists to reduce operational dependency on the MD by strengthening accountability structures, improving cross functional execution, institutionalizing reporting rhythm, and supporting the company’s transition toward a more structured and scalable operating model.

Responsibilities
Operational Coordination and Execution:

• Coordinate operational activities across all business functions
• Ensure alignment between strategy, execution priorities, and operational delivery
• Monitor execution progress and resolve operational bottlenecks
• Drive accountability across functional leads

Governance and Performance Management:

• Implement operational review cadence across weekly, monthly, and quarterly cycles
• Support KPI implementation and performance tracking systems
• Monitor operational reporting and escalation management
• Reinforce delegation matrix and authority clarity

Sales and Delivery Alignment:

• Improve coordination between Sales, Delivery, Customer Success, and Partnerships
• Monitor pipeline visibility and operational readiness for execution
• Support recurring revenue operationalization and customer lifecycle continuity

Process Improvement:

• Standardize workflows, reporting formats, and operational processes
• Improve operational visibility and reporting discipline
• Drive process optimization and execution consistency

Leadership Support:

• Provide operational reporting and execution visibility to the MD and CEO
• Support organizational stabilization and institutional maturity initiatives
• Reinforce execution discipline and accountability culture.

Key Performance Indicators

• Reduction in operational escalations to MD
• Operational review cadence adherence
• Delivery coordination efficiency
• KPI reporting compliance across functions
• Pipeline and execution visibility quality
• Cross functional accountability effectiveness
• Process standardization implementation progress.

Requirements

• Bachelor’s Degree in Business Administration, Management, Technology, Engineering, or related field with 7 to 10 years relevant experience
• MBA, PMP, Lean Six Sigma, or related professional certifications will be advantageous
• Strong operational leadership capability
• Experience managing cross functional business operations
• Strong execution monitoring and governance discipline
• Commercial awareness and enterprise coordination capability
• Strong communication and reporting skills
• Ability to drive accountability without creating operational friction
• Experience within technology services or consulting environments preferred.

Functional Oversight:

• Sales and Business Development
• Technology Delivery
• Customer Success
• Marketing and Brand Communication
• Partnership Management.