Head of Agency Network at Blakskill Limited

Location: Isolo, Lagos
Budget: NGN 400,000 Monthly Net

Job Description (Summary)

As Head of Agency Network, you will be responsible for establishing and growing strong agency relationships, driving business growth, and ensuring that our partners align with our company's goals and objectives, hereafter referred to as "Agency Network.

Network Development:

• Identify, target, and recruit potential agents to join the Agency Network.
• Develop and implement a strategy for expanding the Agency Network.
• Establish and maintain partnerships with external organizations or platforms for agent acquisition, if necessary.

Network Management:

• Provide ongoing support and guidance to agents within the network.
• Monitor agent performance, adherence to policies, and service quality.
• Address and resolve issues or disputes among agents as needed
• Develop and maintain a relationship with various associations from which agents will be gotten.

Quality Assurance:

• Implement and enforce quality standards for services provided by agents.
• Conduct regular assessments and evaluations of agent performance.

Training and Development:

• Identify training needs and facilitate training programs for agents to improve their skills and professionalism.
• Foster a culture of continuous learning and improvement within the Agency Network.

Reporting, Documentation and Compliance:

• Ensure timely preparation and submission of periodic reports (daily, weekly, monthly, quarterly and annual reports)
• Maintain complete and organized documentation of all agents.
• Ensure compliance with company policies.

Contract Negotiation:

• Lead negotiations for partnership agreements and contracts ensuring mutually beneficial terms and conditions.
• Ensure compliance with all legal and regulatory requirements

Market Insights:

• Stay updated on industry trends, market dynamics and competitor activities.
• Leverage market insights to inform business and partnership strategies.

Team Leadership:

• Build and lead a high-performing team responsible for agency partners and relationships and development.
• Foster a collaborative and result-oriented work environment.

Key Performance Indicators (KPIs):

• Agent network growth
• Agent Conversion rate.
• Agent availability
• Partnership Development
• Agent network profitability.

Required Qualifications & Experience

• Bachelor's degree in a relevant field (e.g., Business Administration, Operations Management, or Human Resources).
• Proven experience in building and managing a network of individuals or service providers.
• Strong communication and interpersonal skills to engage and collaborate effectively with taskers.
• Analytical and problem-solving abilities to make data-driven decisions.
• Knowledge of the relevant industry and best practices in network management.