Head of Admin/Customer Relations at West Africa Vocational Education (WAVE)

Job Summary: This role is responsible for managing internal administrative roles and customer interface.

Key Responsibilities:

• Handling the hotline and liaising with Clients
• Responding to customer enquiries and ensuring their requests are addressed
• Handling Invoicing and keeping accurate records
• Ensure smooth and efficient running of the day to day activities
• Managing internal administrative processes and ensuring procedures are followed
• Overseeing the activities of personnel assigned
• Provide reports and update as may be required from time to time

Qualifications & Requirements

• Bachelor's degree in Social Sciences or related field
• At least 3 years’ experience as Customer Service Representative or similar role
• Preferably someone with experience preferably in quick restaurant service (QSR) or hospitality
• Excellent interpersonal/verbal skills
• Ability to work in a fast-paced environment
• Willingness and openness to learn
• Good written and verbal communication skills, with the ability to communicate effectively with staff and customers
• Ability with little or no supervision
• Knowledge of administrative procedures
• Report writing skills
• Organisational and administrative skills
• Team spirit, good work ethics, and work culture
• Entrepreneurship mindset

Hours: Business operates 6 Days a Week (Monday to Saturday)

The role presents:

• Variety - provides a great deal of variety in the nature of the work performed
• Managing people - position offers the opportunity to manage and direct other people
• Recognition - an environment where individual accomplishments are recognized with praise from peers and superiors