Head of Account at Gtext Group

Position Overview

• We are seeking a highly skilled and experienced Head of Account to lead our account management team.
• The ideal candidate will be responsible for overseeing client relationships, ensuring exceptional service delivery, and driving strategic growth initiatives.
• This role requires a strong leader with a proven track record in account management and a deep understanding of client needs.

Key Responsibilities

• Lead and manage the account management team, providing guidance and mentorship to ensure high performance and professional growth.
• Develop and implement strategic account plans to achieve revenue growth and client satisfaction.
• Build and maintain strong relationships with key clients, serving as a primary point of contact for escalations and high-level discussions.
• Analyze account performance metrics to identify opportunities for improvement and implement strategies to enhance service delivery.
• Collaborate with cross-functional teams, including sales, marketing, and product development, to align client needs with company offerings.
• Stay updated on industry trends and competitor activities to inform account strategies and drive innovation.
• Prepare and present regular reports on account performance and forecasts to senior management.
• Ensure compliance with company policies and procedures, maintaining the highest standards of integrity and professionalism.

Qualifications

• Bachelor’s Degree in Business Administration, Marketing, or a related field; MBA preferred.
• Minimum of 3 years of experience in account management or related roles, with at least 3years in a leadership position.
• Proven track record of successfully managing key accounts and driving revenue growth.
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Exceptional communication and interpersonal skills, with a talent for building relationships at all levels.
• Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
• Proficiency in CRM software and other relevant tools.

Experience:

• Experience in Real Estateis highly desirable.
• Demonstrated success in developing and executing account strategies that lead to increased customer satisfaction and retention.
• Experience in managing and mentoring teams, fostering a culture of excellence and accountability.

What We Offer

• Salary: N300,000 - N350,000 Monthly.
• Competitive salary and performance-based bonuses.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and career advancement.
• A dynamic and inclusive workplace culture that values innovation and collaboration.