Head Nurse/Dialysis Charge Nurse at Global Profilers

Key Responsibilities

• Manage daily clinical operations of the centre, ensuring centre readiness and efficient clinical activity.
• Manage and supervise the performance of the nurses.
• Ensure patient satisfaction with quality treatment and proper follow-up.
• Ensure that standard clinical operating procedures are followed by the clinical team.
• Coordinate with the Centre Medical Officer on all routine and non-routine patient medical issues, including medication.
• Improve patient satisfaction and retention through continued customer education on other areas like health talks, diet programs etc.
• Ensure seamless patient scheduling in conjunction with the nurses and doctors.
• Ensure feedback mechanism with the Medical Officer working with the Centre.
• Manage patient records and info documentation, and ensure all documentation isin line with the Centre policy e.g. signing of a consent form, and running monthly laboratory tests.

Key Skills and Competencies

• Minimum of 8 years of experience in dialysis/renal care
• Experience managing a team of nurses, including team building
• Experience in using IT/HMIS systems
• Experience in implementing and improving clinical standard operating procedures
• Track record of efficient treatment delivery
• Track record of patient acquisition and re