Head, Merchant Services at Unified Payment Services Limited

Job Objectives

• As the Head, Merchant Services, you will lead cross-functional teams and collaborate with technology, product, and compliance units to ensure seamless and value-driven merchant experience while advancing the company’s market positioning as a leading fintech provider of payment and commerce solutions.
• The ideal candidate will be responsible for driving the vision, strategy, operations, and growth of our merchant acquiring and servicing business.
• This includes expanding merchant acquisition, enhancing onboarding and retention processes, and optimizing product offerings across retail, SME, and enterprise segments.

Duties and Responsibilities
Strategic Leadership & Planning:

• Define and execute the department’s short and long-term strategies to drive merchant acquisition, activation, and revenue growth.
• Develop strategic partnerships with key players in retail, hospitality, e-commerce, logistics, and other high-volume transaction sectors.
• Expand the merchant base through direct sales, channel partnerships, aggregators, and digital acquisition tools.

Business Development & Client Engagement:

• Ensure consistent delivery of high-quality service and support to existing merchants.

Operations & Performance Management:

• Collaborate with product and engineering teams to tailor payment solutions (POS, online payments, QR, SoftPOS, etc.) that meet diverse merchant needs.

Team Leadership & Development:

• Build and lead a high-performing Merchant Services team, including sales, account management, support, and field operations.
• Set performance targets and KPIs, manage departmental budgets, and provide coaching for team development.

Job Requirements

• Education: Bachelor’s Degree in Business Administration, Finance, Marketing, Economics, or a related field (MBA or advanced degree is a plus).
• Experience: Minimum of 9 years of relevant experience in fintech, banking, or payments—with at least 3 years in a senior or departmental leadership role (Post NYSC experience).