Head, Merchant Services at Interswitch

Job Purpose

• To drive the formulation and implementation strategy of the Digital Commerce Merchant Services business through business development; ecosystem development, product development and channel development to achieve maximum value creation for Interswitch, Merchants and Consumers
• To ensure growth and profitability of the Digital Commerce Merchant Services business.

Key Responsibilities

• Product Development – Ideate and design new products and product extensions that will serve Merchants and Consumers for the Merchant Services business.
• Ecosystem Development – Drive the creation of Merchant ecosystems for consumers to buy goods and services and Merchants to sell their goods and services
• Channel Development - Identify and design / develop new channels and touchpoints or enrich existing channels and touchpoints consumers will use to engage merchants and their services
• Drive the market penetration and market expansion of the Digital Commerce Merchant Services business across targeted markets within and outside of Nigeria.
• Develop Business Case Analysis for the justification of new products and services and oversee the research and information gathering process for existing and new products and services.
• Work closely with Sales, Products, Marketing, Engineering, Operations and Technology to achieve excellent customer experiences, customer satisfaction and market penetration
• Gather intelligence through surveys, engagements and partners to identify market requirements and use these to inform the review and continuous improvement of the Digital Commerce Merchants Services strategy
• Identify, develop and nurture relationships with Partners and Resellers.
• Develop and communicate periodic financial and non-financial reports to effectively monitor the activities of the Digital Commerce Merchants business
• Set, manage, and communicate performance standards & KPI’s for the department using Balance Scorecards and other relevant tools.
• Showcasing Interswitch and Digital Commerce at conferences in and outside Nigeria.
• Coordinating the response to Request for Proposals, Request for Information, Expression of Interest and other similar requisite documents demanded from prospective clients within and outside Nigeria.

Education and Experience

• Academic Qualification(s): Good First Degree in relevant discipline
• Experience (Number of relevant years): 10 years experience in business development, product development and market development.