Head, Logistics at Konga Online Shopping Limited

Job description

• The Head of Logistics will be responsible for developing logistics strategies that align with business objectives, aiming for cost-efficiency and operational scalability.

Key responsibilities include

• Managing transportation networks, overseeing third-party logistics (3PL) providers, and optimizing processes using technology to enhance efficiency.
• The role also involves leading and mentoring logistics teams, managing the department's budget, and monitoring key performance indicators (KPIs) to report on delivery times, and costs.
• Ensuring compliance with legal and safety standards, and working with customer service to resolve logistics-related issues, are also essential.

KEY DUTIES

Logistics Strategy & Planning

• Develop and implement logistics strategies that align with the overall business goals, ensuring cost-effectiveness, operational efficiency, and scalability.

Transportation & Delivery

• Manage the transportation network to ensure timely and cost-efficient delivery of products to customers.
• Oversee relationships with third-party logistics (3PL) providers, couriers, and freight companies.

Technology & Process Optimization

• Implement and leverage technology (such as transportation management systems) to improve logistics operations.
• Continuously analyze and optimize processes to reduce costs and enhance efficiency.

Team Leadership & Development

• Lead, mentor, and develop the logistics team, including warehouse staff, fleet managers, and delivery teams.
• Foster a culture of continuous improvement, accountability, and high performance.

Budget Management

• Prepare and manage the logistics department budget, focusing on cost control, waste reduction, and maximizing return on investment.

KPIs & Reporting:

• Establish and monitor key performance indicators (KPIs) to measure the efficiency and effectiveness of logistics operations.
• Provide regular reports to senior management on performance metrics, including delivery times, cost per delivery, and warehouse productivity.

Customer Experience

• Work closely with the customer service team to ensure a seamless customer experience.
• Address any logistics-related customer complaints or issues and implement corrective measures.

Compliance & Safety

• Ensure all logistics operations comply with legal requirements and safety standards, including handling, transportation, and storage of goods.