Head, IT Operations at PalmPay

As the Head of IT Operations, you will directly oversee technology infrastructure and operations within Palmpay Limited. You will lead a team of IT professionals to ensure excellent functioning, IT systems & process scalability and security to enable the organization deliver fast, efficient and reliable financial services.

Responsibilities:

• Strategic Planning: Collaborate with senior management in developing and executing the IT operations strategy aligned with the company's overall business objectives and growth plans.
• Infrastructure Management: Oversee the design, implementation, and maintenance of the IT infrastructure, including servers, networks, and cloud services, ensuring high availability and security.
• Team Management: Lead and manage the IT operations team, including hiring, training, performance evaluation, and mentoring of staff.
• Security and Compliance: Ensure that all IT systems and processes adhere to industry best practices, security standards, and regulatory requirements to protect sensitive financial and private data.
• Technology Upgrades and Innovations: Stay abreast of emerging technologies, trends, and best practices in fintech and IT operations, recommending and implementing improvements where appropriate.
• System Maintenance: Establish and enforce best practices for system monitoring, troubleshooting, and maintenance to minimize downtime and enhance performance.
• Budgeting and Cost Optimization: Manage the IT operations budget effectively, identify cost-saving opportunities, and optimize IT resources to maximize efficiency.
• Vendor Management: Collaborate with third-party vendors and service providers to negotiate contracts, manage service levels, and ensure timely issue resolution
• Collaboration: Work closely with other departments, such as product development and compliance, to support business initiatives and deliver seamless IT solutions.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Master’s degree is an added advantage
• Minimum of 6years proven experience in IT operations management, preferably in the fintech industry.
• In-depth knowledge of IT infrastructure, networks, cloud technologies, and security best practices.
• Familiarity with financial services regulations and compliance requirements.
• Strong leadership skills with the ability to motivate and guide cross-functional teams.
• Excellent problem-solving and decision-making abilities, particularly in high-pressure situations.
• Effective communication and interpersonal skills, capable of interacting with both technical and non-technical stakeholders.