Head, Facility Management at Eat'N'Go Limited

To oversee and manage the organization’s facility management function, ensure all company outlets and operational sites are maintained to optimal standards of safety, functionality, and efficiency. The Head, Facility Management will develop and implement facility management strategies, preventive maintenance plans, and sustainability initiatives aligned with business objectives and regulatory standards, while promoting operational excellence and cost efficiency across all locations.

KEY RESPONSIBILITIES:

Strategic & Operational Facility Management 

• Develop and implement the organization’s facility management strategy aligned with business goals. 
• Lead long-term planning for facilities expansion, optimization, and sustainability initiatives. 
• Ensure optimal operation of building systems and the facility operations support productivity, cost-efficiency, and employee well-being 
• Manage facility-related projects including renovations, refurbishments, and new store openings. 

Project & Space Management 

• Lead planning and execution of facility projects, including expansion, relocations, and refurbishments. 
• Ensure optimal utilization of space to support operational efficiency and Customer comfort. 
• Coordinate with architects, engineers, and contractors for facility design and layout optimization. 

Health, Safety, and Environmental (HSE) Compliance 

• Ensure facilities comply with all health, safety, environmental, and statutory requirements. 
• Collaborate with HSE and Quality Assurance teams to maintain ISO and food safety standards across facilities. 
• Conduct periodic safety inspections and audits to identify risks and enforce corrective actions. 

Vendor and Contract Management 

• Negotiate service-level agreements (SLAs) and monitor vendor performance against agreed KPIs. 
• Ensure cost-effectiveness and quality assurance in all facility-related expenditures. 

Budgeting & Cost Control 

• Prepare and manage the annual facility management budget. 
• Monitor expenditures to ensure alignment with approved budgets and cost optimization strategies. 
• Identify and implement energy-saving and sustainability initiatives to reduce operational costs. 

Asset & Equipment Management 

• Maintain an accurate inventory of all facility assets and equipment across outlets. 
• Develop and implement asset lifecycle management and replacement schedules. 
• Collaborate with Operations and Procurement on sourcing, installation, and maintenance of key assets. 

Stakeholder & Governance Management 

• Serve as the primary liaison for all facility-related issues with internal stakeholders and senior management. 
• Provide reports and analytics on facility performance, costs, and compliance metrics. 
• Support business continuity planning and crisis response related to facilities.

Qualifications

• Bachelor’s degree in Facility Management, Engineering, Building Technology, or related field (master's degree is an added advantage). 
• Professional certifications such as IFMA, BIFM, or COREN are desirable. 
• Minimum of 7 years’ progressive experience in facility or maintenance management, preferably within the QSR, retail, or hospitality sector. 
• Proven experience managing multi-site operations, budgets, and vendor contracts. 
• Strong knowledge of HSE standards, building codes, and statutory compliance.