Head, Enterprise Application at Willers Solutions

Our client; a reputable INFORMATION TECHNOLOGY COMPANY is looking to fill the role of HEAD, ENTERPRISE APPLICATION

Summary

• Oversees applications support and implementation, product demonstration, concept presentation, Proof of Concept activities, project management, service delivery to internal and external customers, customer engagement either to understand peculiar needs/challenges or to ensure that gaps in existing implementations are understood
• Evaluating the market for new business opportunities
• Sales, implementation and support of Enterprise solutions and products.
• Implement defined marketing strategies to achieve targeted sales.
• Develop and implement penetration strategies and approaches for launching new solutions and/or entering new markets with an ultimate aim of meeting sales targets
• Enterprise Application management and strategy implementation
• Developing and mentoring other team members in the Enterprise units.

Duties and responsibilities

• Identifying market for company's products
• Develop a go to market strategy for new solutions and implement it
• Drive the support and sales of Enterprise solutions to our clients
• Provide High Level project cost Estimation (HLE) and quotes.
•    Technical requirements gathering and assessment
• Coordinates project planning, preparation, and implementation of solutions to clients
• Provide technical support to project team members involved in the development or upgrade of systems.
• Optimize application availability and maintenance within project timelines; analyse application and system performance and ensures that end-users are provided with necessary support.
• Identify, track and mitigate project risks and issues, coordinate response escalation, track and analyze incidents
• Leads directly or indirectly project management activities and deliverables for the projects within the Enterprise unit.
• Work with business and stakeholders to agree the approach for project implementation
• Actively involved in the development, and delivery of IT strategy
• Provide documentation for RFP’s and general project proposals.
• Support and develop a pipeline of the technical expertise that will be required to meet long-term business goals.
• Supports the delivery of complex and transformational multi-year upgrade programs/projects.
• Manage project timelines and communicate status to all stakeholders, internal and external.
• Conduct proof of concepts, trainings and User Acceptance Testing’s.
•  Deliver training sessions and educate customers on application functionalities, uses cases and workflows.
• Collaborate with application vendors on optimal service delivery and ensure maintenance of Service Level Agreements between service provider, clients and the Company.
•  Keeps abreast of new technology to ensure system upgrades or new software integration meets functional requirements, system compliance, and interface specifications.
• Maps requirements to existing solutions and identifies gaps; provides management with necessary feedback and recommends solutions to address critical gaps.  

Skills

• Strong system administration skill
• Strong software programming skill
• Advance MS Excel Skill
• Knowledge of DNS, TCP/IP and other networking concepts and Operating Systems
•  Proficiency with installation, configuring and troubleshooting software issues
• Strong written, verbal communication and presentation skills 
• Possess good customer service skills, attention to detail and ability to multi-task 
• Excellent technical, analytical, interpersonal and organization skills

Requirements

• Min of BSc in Computing, Mathematics, Engineering and any Science related courses 
• Master’s degree would be an added advantage
• Minimum of eight (8) years’ experience in a project management / implementation and client     facing role 
• Knowledge of Database administration and database scripting; SQL
• Enterprise Application Support Experience is a MUST