Head, Digital Banking at Rosabon Financial Services

Job Summary

• The Head, digital Banking Officer works to ensure all digital channels complaints have gone through sufficient examination, analysis, escalation and reflection, and if possible, rectification by applicable parties.
• He participates in testing and quality assurancesfor key digital projects and ensure successful transition to production.

Duties & Responsibilities

• Develop, implement and support a set of relevant, innovative and comprehensive digital solutions and services to various customer segments
• Develop and lead a strategy to build a new, industry-leading digital platform
• Deploy quantitative and qualitative methodologies in assessing market preferences, and adapting business needs likewise, in inventing and redesigning business solutions.
• Leverage strong fintech/ financial services background in collaborating with IT leadership, to identify new and emerging technologies for digital transformation.
• Identify, develop and deliver new revenue models
• Fuel new ideas and digital products, innovate and experiment
• Build digital partnerships and develop a true digital eco-system via 3rd party API solutions
• Bring ideas, best-practices and innovation not already found within existing team
• Team and digital product supervision. Provide team motivation and ensure uniformity in the understanding of business objectives.
• Strategy and implementation of a new Digital Bank
• Engage closely with the Digital Channels Enterprise Security Risk and Resilience team to assure platform and application releases meet the required penetration and application scan requirements
• Spearhead processes and interactions for the design and deployment of strategic fit-for-market bank products.
• Actively participate with product development and architectural teams to define product requirements, specifications and acceptance testing criteria
• Lead business development for digital products
• Lead the support and operational representatives to achieve client satisfaction for clients using the products
• Promoting teamwork by building an effective team committed to organizational goals
• Define, maintain and update the automation framework
• Train, guide and help various teams and testers in understanding the automation framework and ensure automation scripts are developed using the automation framework.
• Act as checks and balances quality assurance to ensure processes are implemented in the defined technology solution and closing feedback loop as part of the continuous service improvement agenda
• Ensure that all features in production are functioning and issues are properly prioritized
• Develop digital strategies that enable the business to become more competitive, achieve specific business goals, growth the customer base, improve the customer experience and/or operate more efficiently
• Provide sales support for new sales and existing client upsell for the Digital Banking Platform.

Qualifications / Requirements

• Bachelor's Degree and/or Master's Degree in any quantitative field (Business, Mathematics, Economics, Finance, Statistics, Science, Engineering)
• 5 to 7 years’ experience in Digital banking functions
• Experience in client and account management within the financial services industry is desirable
• Experience working with product teams to design/build financial products
• Experience managing mid-market financial institutions in the areas of relationship management, service delivery, and sales
• Experience leading business innovation through change management and technology.
• Strong understanding/focus on digital technologies.
• Strong experience in consumer facing product management and design thinking
• Demonstrated actual practice in scrum/iterative application development, web-oriented architecture, API strategy and Cloud computing
• A proven knowledge of all aspects of the technology stack in a large scale, complex organization is critical.