Head, Customer Service at Revolutionplus Property Development Company Limited

Location: Ikeja, Lagos

The Position

• We are looking for a Head, Customer Service to oversee our already existing customer service department and manage all issues relating to client relations in the company

Job Description

• Handling complaints and queries from customers.
• Managing the team of customer service staff
• Handle face-to-face enquiries from customers.
• Communicating courteously with customers by telephone, email, letter and face-to-face
• Investigating and solving customers' problems, which may be complex or long-standing, that have been passed on by customer service assistants
• Converting calls to sales
• Keeping accurate records of discussions or correspondence with customers.
• Writing reports and analyzing the customer service that the organization provides
• Developing feedback or complaints procedures for customers to use
• Improving customer service procedures, policies and standards for the organization and the department
• Meeting with other managers to discuss possible improvements to customer service
• Ensure your staffs are well trained to deliver a high standard of customer service
• Learning about the organization’s products or services and keeping up to date with changes
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Job Requirements

• Minimum of Bachelor’s Degree from a reputable University.
• Must have completed NYSC.
• Must have had 5-6 years post-NYSC Experience, involving managing a wide range of customer service activities for companies worked for.
• Prior Experience working with real estate companies will be an added advantage.