Head, Corporate Services and Compliance at OmniRetail Technology

About the job

• As the Head of Corporate Services and Compliance, you will oversee and provide strategic direction for the revenue assurance, control and compliance, quality control, legal services, and regulatory compliance departments. This leadership role is responsible for ensuring effective management of risks, ensuring compliance with regulatory and legal requirements, and maintaining robust internal controls. The role will involve high-level oversight of department heads and working closely with external partners to minimize financial, operational, and legal risks across the organization.

Responsibilities:

Revenue Assurance:

• Oversee the Revenue Assurance team in managing order confirmations, monitoring SLAs, and ensuring timely reconciliations and accurate deductions across all partners.
• Ensure that the Revenue Assurance team effectively manages collections and recoveries from indebted partners, ensuring compliance with financial obligations.
• Monitor revenue tracking processes and ensure the team implements measures to reduce revenue leakages and improve reporting accuracy.

Control & Compliance:

• Provide oversight to the Control & Compliance team to institutionalize regular stock counts and audits across all warehouses and partner-managed facilities.
• Ensure the team continuously reconciles backend, in-store, and frontend systems to maintain inventory accuracy and security.
• Direct the Control & Compliance team to conduct audits of inventory storage and enforce compliance with warehouse rules and procedures.
• Oversee the team’s efforts in monitoring compliance with loading and shipment times, ensuring alignment with company standards.

Quality Control:

• Supervise the Quality Control department in leading customer satisfaction initiatives, ensuring feedback loops and surveys are conducted regularly to assess customer expectations.
• Ensure the Quality Control team verifies the authenticity of customer details and manages proper address verification for retailers, Return-To-Origin (RTO) checks, and KYC compliance for BNPL (Buy Now, Pay Later) customers.
• Oversee the team responsible for ensuring retailer compliance and addressing operational risks, such as fraud prevention and retail operations management.

Legal Services:

• Oversee the Legal Services department managing contracts, agreements, and litigation processes.
• Ensure the Legal team provides adequate support for internal and external stakeholders, ensuring all legal documentation and processes comply with company standards.
• Direct the Legal team in managing dispute resolutions and liaising with external counsel as needed.

Regulatory Compliance:

• Supervise the Regulatory Compliance team in maintaining strong relationships with governmental bodies such as NAFDAC, SON, NDLEA, and CBN.
• Ensure the team stays compliant with all applicable laws and regulations, managing interactions with commerce, SaaS, and fintech-related regulatory bodies.
• Oversee efforts to ensure the organization adheres to all legal and regulatory requirements relevant to the industry.

Internal Audit:

• Lead the internal audit department in developing and executing a comprehensive internal audit strategy.
• Ensure the audit team identifies key risks, monitors internal controls, and conducts regular audits of financial, operational, and risk-related areas.
• Report audit findings and risk management strategies to the CEO and Board of Directors regularly.

Recovery & Risk Mitigation:

• Supervise the Risk Management team in overseeing recovery processes for defaulting partners and ensuring timely resolution and debt recovery.
• Ensure the team implements proactive risk management strategies to minimize financial, legal, and operational risks.
• Continuously assess and improve risk management processes across all areas of the business.

Team Leadership:

• Lead and mentor department heads across Revenue Assurance, Control & Compliance, Quality Control, Legal, and Regulatory teams, ensuring alignment with company goals.
• Foster a culture of compliance, risk management, and continuous improvement throughout the organization, promoting adherence to internal policies and best practices.
• Provide strategic direction to all reporting teams and ensure they are equipped to meet their objectives effectively.

Qualifications:

• Bachelor's degree in Business Administration, Law, Accounting, Finance, or a related field.
• Minimum of 10-15 years of relevant experience in corporate services, risk management, compliance, legal, or internal audit, with at least 5 years in a senior management or leadership role.
• Master’s degree in Business Administration (MBA) or a related field is an advantage.
• Relevant professional certifications such as CIA, CFE, CCEP, and ACA.
• Strong experience in revenue assurance, risk management, compliance, internal control, and legal services, preferably in industries such as financial services, technology, e-commerce, or fintech.
• Proven track record of leading cross-functional teams and managing large departments such as audit, compliance, and legal services.