Head, Commercial Operations at DreamWorks Integrated System Limited

Job Description

• As Head of Commercial Operations, you have the end to end responsibility of the customer experience and growth of the Business Revenue (Trading) streams, i.e. (General Merchandise and Emerging categories), either from First Party Retail or via Marketplace Merchant placements.
• The relevant assortment across business units, design targeted promotions, and manage partnerships including vendors and brands.
• Constant interface with the commercial planning, Marketplace Process improvement & Marketing team is a pre-requisite.
• Ensure continuous growth of the existing business by owning pricing and promotions strategy, working with marketing teams to improve product content and visibility; and managing stock availability by coordinating teams (Supply -Chain Management).

KPIs

• Complete Sales performance of the 3c’s Categories, emerging categories, vendors, merchants management and monitoring of sales strategies with a view to increasing the Business unit’s Net Margin Position (NMP) & Gross Merchandise Volume (GMV).
• Customer acquisition thru Value Offering, Sales Campaign Management, etc.
• Create and present strategic insights for the Business unit to gain alignment of major initiatives at multiple levels of the organization.
• Analyze & Present post – promotion analysis for retail and Marketplace, quantifying impact to brand and category.
• Define and optimize curation/assortment selection strategy for categories ensuring relevance of selection/styling to optimize revenues and sales velocity.
• Support product and content creation process to increase assortment live.
• Plan and maintain constant stock availability, with a view to ensure optimum inventory and not over-stocking.
• Trend Spotting: Should be able to identify broader trends and fill category gaps
• Build weekly marketing plan, contribute determining which products/subcategories will be promoted on website and through all marketing channels (App notification, Carousel Banners, Newsletters, Social Media Channels, etc.)
• Develop strong analytics to evaluate daily/weekly/monthly performance and optimize further marketing, pricing, and product selection.
• Develop and manage subcategories.
• Maintain the P&L and develop annual and quarterly category strategic plans by conducting financial analysis of the business.
• Manage the entire physical product lifecycle, from strategic activities to tactical implementation, including product portfolio idea generation
• Work closely with the vendor management team to identify vendors and negotiate contracts to ensure best quality and costs.
• Costs reduction strategy, and minimize our working capital investment. Work together with system teams to identify main opportunities for process automation and efficiency gains.
• Influence large number stakeholders across the business; work closely with the team members and other business groups to deliver results and be comfortable in presenting projects and results to senior leadership on a regular basis.