Head, Client Coverage (CCIB), Nigeria at Standard Chartered Bank

Job Summary

• The Head of Client Coverage, CCIB, Nigeria is responsible for leading the growth and competitive positioning of the Client Coverage business for Nigeria. 

Job Responsibilities (not restricted to:)
Strategy:

• Actively participate in the Regional AME CCMT (Client Coverage Management Team) as may be required and contribute as relevant in the CCIB strategy formulation process which aims to maximise shareholder value, identifies and creates areas of competitive advantage and aligns to the overall strategic direction of the wider business. Participate in the CCIB strategy discussions whenever / wherever invited to.  
• Responsible for: (i) managing the implementation of Global / Regional CC CCIB client segment strategies within the AME region and ensuring alignment of the country with the region and in turn, with the Group; (ii) marketing and positioning strategies as a framework within which the client segments and product groups operate; and (iii) ensuring the CCIB marketing strategy supports this. Such strategies must be aligned to the overall strategic direction of CCIB and the Group as well as the Group Code of Conduct.
• Collaborate with Country and/or Cluster CEO (as required/relevant) responsible for implementing the regional and country strategies for the Group within the AME region. 
• Work with country and unit heads of Client Coverage CCIB, Segment Heads in the country and cluster/ region, the relevant country/cluster/regional Product Heads (TB / FM / GCM / M&A) as relevant and Country / Cluster CEOs for the development and implementation of the Country strategy.
• Through assignment to direct reports and working with matrix reports, ensure that the CCIB Client Coverage strategy is implemented and managed in the country. 

Business:

• Responsible for delivery of agreed business performance targets (Revenue, ROTE, RoRWA, RWA, costs, etc.) for CCIB.  
• Responsible for the proper management of client relationships, client service and and ensuring the fair treatment of CCIB clients in the Country.
• Responsible for the appropriate classification of clients to either Regulatory or Group appropriateness standards and sale of products accordingly. 
• Responsible for Complaints handling in accordance with Group standards.
• Responsible for the distribution of marketing materials and communications to clients.
• Ensure Loan Impairment is managed within expected levels within CCIB.

Processes:

• Responsible for oversight of CC-owned processes in the Country as defined by the Group’s process universe, and any locally required processes or deviations.  
• Accountable to risk control owners and/or Group policy owners for management of risk arising in these processes including implementation of policies and procedures. 
• Responsible for the management of risk arising in from all CCIB CC processes. Participate in relevant risk committees including Non-Financial Risk Committee (NFRC) to oversee the implementation of relevant CCIB CC processes within the Country (or cluster as may be required) and escalations as necessary to ensure appropriate risk management within the Country / Cluster / Region / Group.
• Responsible for the integrity of client data within the Country as it relates to CCIB CC processes.
• Ensure delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis – incorporating infrastructure requirements and ensuring that they are fit for growth.

People and Talent:

• Responsible for managing and recruiting Country Client Coverage teams (unit heads / RMs), Country Segment Heads and other staff, as relevant. 
• Responsible for ensuring adequate staffing to meet the business objectives, strong talent identification, performance management, fit & proper assessments, succession planning, training and development activities.
• Responsible for supervision of CCIB staff in the Country to Group conduct standards.
• Ensure that mandatory training / e-Learnings have been completed by all CCIB staff in the Country. 
• Ensure that all CCIB staff have clear and balanced performance scorecards and objectives.
• Provide effective leadership to the business (with direct reports, Country / Regional CCMT members), communicate the vision and build commitment and energy to focus on key priorities
• Lead by example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Build and maintain an effective management team capable of delivering the CCIB strategy. 
• Responsible to review the structure/capacity plan based on the nature, scale, or complexity of the CCIB business. Manage resource gaps appropriately.
• Encourage an open and transparent environment by supporting the Speaking Up Policy.

Risk Management:

• Ensure that the CCIB business within the Country is carried out within the Group’s risk appetite framework and that risks are appropriately managed in conjunction with the direct reports, CEOs and other stakeholders.
• Responsible for first line management of financial crime, specifically for customer due diligence of clients within the Country.  
• Responsible for identification and management of Conflicts of Interest within CCIB through the team.
• Ensure compliance with internal and external requirements. 
• Ensure risks relating to CCIB are subject to direct remedial action and/or escalated where appropriate to relevant risk committees.
• Ensure any audit and compliance issues relating to the business are resolved in a timely manner.
• Responsible for business continuity management of CCIB in the region.
• Responsible for delivering the Regional Conduct Plan as well as the Country Conduct Plan which is driven by the Country CEOs but from a Client Coverage perspective.

Governance: 

• Accountable for all escalations from the Country to the Region to CCIBMT, Group governance committees or risk control owners.
• Accountable for the governance of the CCIB processes allocated within the Group’s process universe in the Country.
• Accountable for escalation of matters to regional risk / governance committees and/or to other stakeholders in the senior management, risk or control functions as appropriate.
• Accountable for audit and peer reviews in the Country and responsible for audit readiness and preparation.

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group’s Values and Code of Conduct. 
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the Country. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Country team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * 
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders:

• Regional: CCMT AME / Cluster, CCIBMT, Cluster/Country CEOs.
• CCIB function and segment heads. 
• CCIB clients & applicable regulators.

Requirements
Our ideal candidate:

• Significant Corporate Banking experience in a similar role is essential.
• Detailed CCIB market knowledge of the West Africa (and broader AME) region is preferred.
• Significant Transaction Banking sales experience ideally in the international/regional environment preferably with an excellent understanding of the market competitive landscape in the region
• Strong knowledge of legal, economic and regulatory environment in the region as well as other key trading corridors
• Strong leadership qualities, able to articulate and communicate the growing ambition and goals for the business both internally and externally.
• Strong ability/have relevant experience in managing leadership and team.
• Proven track record in people management.
• Strong analytical and problem-solving skills
• Strong communication and influencing skills, proven track record to work in a collaborative cross-border team environment with multi-cultural stakeholders.
• Multi-cultural awareness and sensitivity with an understanding of cultural, ethnic and religious market conditions to translate strategy into effective local operations. 
• Effective communication skills both written and oral with internal and external clients.
• Strong understanding of regulatory and compliance obligations Strong work ethics, detail orientation and a passion for excellence.

Benefits
What's in it for you?

• This is an exciting opportunity to work within one of the bank's key strategic growth markets and gain further Regional and Global exposure.
• The Corporate Real Estate market is going through a period of strength within the MENA market in particular, providing the successful candidate with a significant opportunity to enhance the CRE business and their personal brand.