Head, Business Process Improvement at Flour Mills of Nigeria Plc

The Job

• The Head of business process improvement (BPI) will work closely with the relevant stakeholders and a small team to catalyze continuous improvement by helping BU line management to identify and capture opportunities for efficiency (and effectiveness) gains across the group.
• Apply process reengineering and continuous improvement methodologies and principles in a structured, actionable, and measurable way.
• Reinforce a winning culture of excellence by championing process improvement projects and initiatives
• support various change management programs and, in general, acts as an agent of change.
• Interact with all levels of management to understand deeply and document existing processes, analyze data, and recommend enhanced (or entirely new) business processes in line with best practices.
• Maintain electronic inventory of business processes and coordinate updates to the inventory.
• Actively seek and identify opportunities to improve work processes, enhance the quality of service and productivity, and advocate convincingly such opportunities to the process owners and senior management.
• Develop and monitor scorecards and/or trackers to measure the success of process improvement initiatives
• Support the development and implementation of policies and procedures necessary to achieve best practices in all areas of operations.
• Stay abreast of leading practices for business process documentation and execution
• Champion process improvement methodologies.
• Foster a process-based (but still entrepreneurial) culture via communication, performance management and measurement, knowledge management, and people development.
• Partner with functional heads and BU leaders to share continuous improvement best practices.
• Coach functional teams on best process improvement practices, drive behavior change, and change adoption.

Qualification

• First degree preferably in the fields of Engineering, Management, Business Administration, Computer Science, Operations Research, Organisational Behaviour, Mathematics or Finance.
• A master’s degree in any of the above or related fields and/or an MBA would be a plus.
• Project management qualifications would be a plus.

 Experience:

• Minimum of 7 years of relevant experience with a major manufacturing player or a top-notch management or technology consultancy firm.

The person must:

• Ensure better planning and forecasting capabilities because of lean and automated processes.
• Ensure internal & external SLAs (gold standard) for all major processes.  
• Ensure savings or other productivity gains because of process improvement and/or other initiatives.
• Ensure cost savings and cost avoidance.
• Ensure the improved level of stakeholders’ alignment.