Head, Agency Banking & VAS at Deloitte

Description

Our client, a trusted provider of secure & innovative Digital Payment Products and Solutions in the Financial Technology industry is currently recruiting to fill the role of a Head, Agency Banking & VAS.

Job Purpose

To effectively develop and grow the agent network and the agency banking and Value-Added Service (VAS) business line.

Key Responsibilities/Accountabilities

Strategy

• Continuously develop and implement expansion and growth strategy for Agency Banking and VAS business lines

• Identify market trends for all business lines.

• Responsible for providing clients’ feedback and suggestions to the product development team to enhance product development/improvement process to ensure that the Company delivers unique, superior products and services that differentiated within the marketplace and deliver benefits and value to the customer.

• Carry out competitors’ analysis for review.

Business

• Source and win Financial Inclusion projects in Nigeria.

• Prepare an annual work plan with clear targets for agents’ recruitment and revenue for the department.

• Implement the Agency Banking strategy in line with company’s overall strategy including drawing and implementing the Agent recruitment and training programme as per agency banking annual work – plan.

• Onboard new and grow the agent network of the company.

• Sign-up and increase the B2B client-base.

• Developing and leading initiatives to grow and sustain the departmental business lines profitability.

• Evaluating agency channel processes and procedures from time to time for improvement of more efficient operations, compliance, better controls and user-friendly.

• Ensure the annual agent onboarding target is met.

• Ensure the annual BVN & Account opening target is met.

• Manage relationship with the company’s B2B clients for VAS business lines.

• Preparation and presentation of business proposals to clients.

• Responsible for acquiring and working with customers to negotiate contractual relationships and ensure the Company achieves a win/win situation.

• Work with the Product management team to carry out market product and intelligence to ensure the organization remains competitive in the industry.

• Responsible for working with regional leads to set priorities, deliverables and ensure that regional/state targets are delivered.

• Work closely with the IT department to ensure agent transaction systems are up and running all the time.

• Carry out business risk assessments and institute controls in place to mitigate the risks, monitor compliance and safe operations of the agents by carrying out periodic visits.

• Attend conferences, meetings and key clients’ functions to generate business leads and raise awareness.

• Develop strategic relationships to help grow the Company’s network and business.

• Prepare and present to management a report on performance of the agent banking & VAS business lines as and when due or required.

• Work with the finance team to prepare the annual business development departmental budget.

• Ensure cost in kept in line with budget.

• Ensure all regulatory/compliance reports (e.g SANEF reports) are submitted as and when due.

Leadership

• Provide visible leadership to the agency banking & VAS team.

• Set clear, realistic and measurable target for the different state/reginal heads and VAS business development officer.

• Ensuring that business objectives are delivered through a highly motivated and engaged team.

• Recruitment and development of the agency banking & VAS tea

Requirements

• Bachelor’s Degree in any discipline.

• At least 5 years’ experience in a similar role in a reputable fintech, Mobile Money Operator firm, or in a sales role of which 4 years must be in a managerial/leadership role.

• Additional qualifications will be an added advantage.

• Excellent understanding of any local language (Hausa, Ibo or Yoruba) & Agent network management. • Good knowledge of local terrain/geography and understanding of business landscape (regulatory, legal & policy frameworks) that govern mobile payments/electronic payments & agent networks in Nigeria.

• Strong Interpersonal skills.

• Good Communication skills - verbal and written.

• Problem analysis and solving skill.

• Strong Business intelligence skill

• Good knowledge in MS Office.

• Ability to work under time constraints and adapt to change