We are a social business committed to energy access and digital access in Africa. We make accessible to all innovative products that meet the needs of local populations to change their life.
Baobab+ is available in Senegal, Mali, Madagascar and Ivory Coast.
Baobab+ is part of Baobab Group, a digital finance group specializing in financial inclusion i...
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The Customer Experience Associate will effectively manage Customers by providing telephonic assistance in a 360-degree focused Call Centre.
The job holder will Provide full services which include responding to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information to all Baobabplus existing and potential stakeholders.
You will also inform customers of the product terms and features and project a professional company image through voice and online interactions
Responsibilities
Customer Support
Answering phones from customers professionally and responding to customer inquiries and complaints.
Handling and resolving customer complaints regarding product, sales and customer service problems.
Managing communication and coordination with internal departments.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Identifying and escalating priority issues as may be necessary.
Following up complicated customer calls where required.
To understand customers' complaints/requests and close as First Time Resolution (FIR) and escalate where necessary.
To ensure customer satisfaction is achieved in every interaction recorded.
Ensure you follow the customer service script provided for uniformity.
Engage in telesales activities to all prospects/leads from marketing campaigns.
Engage in telesales activities to existing clients on products and services.
Monitor sales and conversion performance
Engage in outbound call activities for survey plans.
Profile
OND/HND in any field.
Fresh graduate with passion for customer service
Excellent Listening and Probing skills.
Excellent time management and organizational skills.
Ability to use basic computer software.
The ability to handle rejection and stress in soliciting customers.
Excellent time management and multitasking skills.
Knowledge of 1 or more of the 3 major Nigerian languages. Reporting Customer Experience Manager.
Gmail
Yahoomail