Hausa Speaking Customer Service Representative at ConSol Limited

Job Description

• The Hausa speaking Contact center agent is responsible for making and receiving calls, resolving customer queries in Hausa and ensuring maximum customer satisfaction in alignment with our client’s business.

Job Duties / Responsibilities / Accountabilities

• Handle customer complaints or enquiries via telephone, emails or text messages
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call (outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and Contact Centre policies.
• Compile reports.

Job Requirements

• Candidates should possess a Bachelor's Degree / HND / OND qualification.
• 1 - 2 years work experience.