Hausa Speaking Contact Centre Agent at ConSol Limited

Job Description

• Handle customer complaints or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Experience:

Minimum of 1-3 years relevant work experience.
Working knowledge of appropriate CRM software and understanding of the Contact center industry.

Only applicants living within the following axis will be considered:

1. Oshodi/Ilupeju/Mushin
2. Ilasa/Cele/Isolo/Okota/Ajegunle
3. Gbagada/Bariga/Somolu/Oworoshoki/Anthony
4. Yaba/Onipanu/Palmgroove/Fadeyi
5. Surulere
6. Maryland
7. Ojota/Ogudu/Ketu

Expected Start Date: 07/02/2022