Hausa Speaking Contact Centre Agent at ConSol Limited

Location: Oshodi, Lagos

Job Description

• Handle customer complaints or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle a high volume of calls
• Work closely with Team leads, supervisors and call centre managers to ensure synergy and all-time customer satisfaction
• Adherence to call script and call centre policies.
• Compile reports.

Qualifications

• Interested candidates should possess a Bachelor's Degree / HND / OND / FSLC qualification
• Minimum of 0- 3 years relevant work experience.
• Working knowledge of appropriate CRM software and understanding of the Contact centre industry.
• Only applicants living within the following axis will be considered: Oshodi / Ilupeju / Mushin, Ilasa / Cele / Isolo / Okota / Ajegunle, Gbagada / Bariga / Somolu / Oworoshoki / Anthony, Yaba / Onipanu / Palmgroove / Fadeyi, Surulere, Maryland, Ojota / Ogudu / Ketu.

Salary

• N42,000 Monthly.