Hardware Service Centre Manager / Head of Technical Support Services at PG Consulting Limited

Role Overview

• The Hardware Service Centre Manager / Head of Technical Support Services will oversee service centre operations, ensuring efficient hardware repairs, maintenance, and technical support in line with OEM standards.

Key Responsibilities

• Manage day-to-day service centre and workshop operations
• Supervise diagnostics, repairs, and preventive maintenance
• Ensure compliance with OEM (ESPON) service and warranty standards
• Manage spare parts inventory and service documentation
• Monitor turnaround times and service KPIs
• Handle escalated technical and customer issues
• Coordinate OEM training and certifications.

Key Requirements

• 7+ years’ experience in printer hardware servicing or technical support
• Strong hands-on technical knowledge of printer systems
• Experience managing a service centre or technical team
• Familiarity with OEM (ESPON) service procedures.

Qualifications

• Diploma or Bachelor’s Degree in Engineering, Electronics, or related fields
• OEM (ESPON) technical certifications are a strong advantage.

Personal Attributes:

• Detail-oriented with strong organizational skills
• Technically driven and quality-focused
• Strong people management and communication skills
• Customer-service oriented
• Ability to manage multiple priorities effectively.

Remuneration

• A competitive management-level compensation package, based on experience and performance, will be offered.