HA Technician at SIMS Nigeria Limited

Role Overview

• We are seeking a skilled and customer-oriented Home Appliances (HA) Technician to install, diagnose, repair, and maintain home appliances at service centers and customer locations. The ideal candidate will ensure timely and high-quality repairs, provide excellent customer service, and adhere to company and manufacturer standards while achieving service performance targets.

Key Responsibilities

• Install, inspect, troubleshoot, repair, and maintain home appliances, including refrigerators, washing machines, air conditioners, microwaves, dishwashers, water dispensers, and other household appliances.
• Diagnose electrical, electronic, and mechanical faults using appropriate diagnostic tools and equipment.
• Perform preventive maintenance to improve appliance performance and extend product lifespan.
• Complete service jobs within established Service Level Agreements (SLAs) and company quality standards.
• Test repaired appliances to verify proper functionality before returning them to customers.
• Explain repair findings, maintenance recommendations, and product usage instructions to customers in a professional manner.
• Accurately document service reports, repair activities, parts replaced, and customer feedback in the service management system.
• Process warranty repairs in accordance with manufacturer and company policies.
• Coordinate with the Spare Parts team to ensure timely availability of required replacement parts.
• Maintain service tools, testing equipment, and workstations in good working condition.
• Escalate complex technical issues that require advanced diagnosis or engineering support.
• Follow all health, safety, and environmental guidelines during service activities.
• Maintain a clean, organized, and safe  work environment in the service center and at customer sites.
• Participate in technical training programs to stay current with new products, technologies, and repair procedures.
• Support product recalls, upgrades, and special service campaigns as assigned.
• Deliver excellent customer service while maintaining professionalism and protecting the company's brand reputation.

Qualifications & Experience

• SSCE or National Diploma (ND).
• Relevant technical certifications in refrigeration, HVAC, appliance repair, or electrical maintenance are an added advantage.
• Minimum of 2 years' experience in repairing and servicing home appliances.
• Experience working with consumer electronics or home appliance manufacturers or authorized service centers is preferred.
• Good understanding of refrigeration systems, electrical circuits, electronic controls, compressors, motors, and appliance diagnostics.