Gym Instructor at Fitplus Healthcare

Job Summary

• The Gym Manager is responsible for overseeing the daily operations of the gym facility, ensuring high levels of member satisfaction, staff performance, and operational efficiency. 
• This role requires strong leadership, customer service, and organizational skills to ensure the gym meets its fitness, financial, and operational targets. 
• The Gym Manager will also lead initiatives to promote health, wellness, and member engagement.

Key Responsibilities

• Oversee the overall management of gym operations, including staff supervision, customer service, scheduling, and maintenance.
• Ensure all gym equipment and facilities are well-maintained, clean, and safe for use.
• Recruit, train, and manage gym staff, including personal trainers, front desk personnel, and cleaning staff.
• Monitor member satisfaction and respond promptly to inquiries, concerns, or complaints.
• Implement programs to boost membership sales, retention, and overall client engagement.
• Track daily, weekly, and monthly performance metrics including attendance, membership sales, and operational costs.
• Enforce gym rules and ensure all members and staff adhere to safety and hygiene protocols.
• Coordinate fitness classes, personal training sessions, and promotional events.
• Develop and manage budgets, inventory, and purchasing of gym supplies and equipment.
• Collaborate with the marketing team to promote the gym and special offerings.
• Stay updated on fitness industry trends and implement relevant improvements.

Requirements

• Bachelor’s Degree in Sports Science, Physical Education, Business Management, or a related field (preferred).
• Minimum of 3 years of experience in fitness facility management or a similar role.
• Proven leadership and team management skills.
• Strong customer service orientation and interpersonal skills.
• Good organizational and multitasking abilities.
• Familiarity with fitness equipment, safety regulations, and wellness trends.
• CPR and First Aid certification (or willingness to obtain).
• Proficiency in gym management software and Microsoft Office tools.

Key Competencies:

• Leadership and Team Management.
• Customer Service Excellence.
• Sales and Membership Retention.
• Facility and Equipment Management.
• Problem-Solving and Conflict Resolution.
• Health and Safety Compliance.
• Communication and Interpersonal Skills.

Working Conditions:

• Full-time role; requires flexibility to work evenings, weekends, and public holidays as needed.
• Physically active role involving regular movement throughout the facility.