Growth Account Manager at SeamlessHR Limited

Job Summary

• SeamlessHR is one of Africa’s leading people technology companies, providing cloud-based human resources solutions that enable organisations to manage their end-to-end workforce operations efficiently and compliantly across multiple markets. The Growth Account Manager will be responsible for growing revenue from existing customers by strengthening relationships and expanding adoption of SeamlessHR’s SaaS products and Embedded Finance offerings. This role owns assigned segments of the Total Available Opportunity (TAO) funnel and is accountable for increasing product adoption, expansion revenue, and customer lifetime value (CLV). This is a high-impact farmer role ideal for commercially driven professionals with experience in SaaS, fintech, lending, payroll systems, or B2B financial services who are comfortable owning revenue targets in a fast-scaling technology environment.

Job Details

Embedded Finance – B2B (Payroll Financing) 

• Grow payroll financing origination from existing customers 
• Convert PF-ready but inactive or underutilised accounts 
• Increase usage frequency and ticket sizes 
• Partner with Risk, Finance, and Ops to remove activation bottlenecks 

Embedded Finance – B2C (Employee Products) 

• Drive employer consent and payroll integration readiness 
• Work with Direct Sales Reps to scale employee activation and utilisation 
• Use funnel insights to reduce drop-offs and improve conversion 

SaaS Expansion & Upsell 

• Upsell unbought modules including 
• Run structured expansion conversations using value and ROI 
• Collaborate with SaaS hunters, CSMs on complex upsell deals 

TAO & Funnel Ownership 

• Own assigned segments of the expansion funnel 
• Track and improve conversion from: 
• Existing → Activated → Active → Power users 
• Forecast expansion revenue and identify at-risk opportunities 
• Provide actionable feedback to Product, Risk, and Marketing 

Requirements

• Bachelor’s Degree from a reputable university.   
• 5-8 years of experience in account management, relationship management, or sales roles. 
• Experience in SaaS, fintech, or financial services is strongly preferred. 
• Proven experience managing existing customer accounts and driving upsell or expansion revenue. 
• A good understanding of payroll processes, loans, or workforce management is an advantage. 
• Familiarity with Embedded Finance, lending, payroll-linked financial products, or payments is a plus. 
• Strong CRM usage and reporting discipline. 
• Ability to work in a target-driven, performance-focused environment.