Group Head, Operations (Mortgage Banking) at Mecer Consulting Limited

Job Description

• The Group Head, Operations is responsible for developing and executing the bank’s operations strategy, ensuring efficient branch operations, seamless mortgage processing, strong internal controls, and full regulatory compliance.
• The role oversees service delivery, process optimization, operational risk management, and business continuity while driving cost efficiency and customer experience across all operational units.

Education

• Bachelor’s Degree in Banking & Finance, Business Administration, Accounting, Economics, or a related discipline.
• Master’s degree (MBA, MSc, or equivalent) is an added advantage.
• Membership of professional bodies such as CIBN; ICAN/ANAN or relevant operations or risk certifications are added advantages.

Experience:

• 12–15 years’ experience in banking or financial services operations.
• At least 5 years in a senior operations leadership role, preferably within a mortgage bank or commercial bank.
• Proven experience in branch operations, mortgage processing, and regulatory compliance.

Requirements:

• Strong knowledge of mortgage banking operations and CBN, NDIC, and FMBN regulatory requirements.
• Demonstrated ability to drive process automation, digital transformation, and operational efficiency.
• Solid expertise in operational risk management, internal controls, and audit remediation.
• Strong leadership, people management, and stakeholder engagement skills.
• High integrity, professionalism, and customer-centric mindset.