Grievance Redress Manager at Excellence Community Education Welfare Scheme Ltd/Gte (ECEWS)

Job Description

Under the supervision of the Project Director, the Grievance Redress Mechanism (GRM) Manager will be responsible for overseeing the management and resolution of grievances received from community members, beneficiaries, and other stakeholders related to the Malaria project in the State.

• He/She will be responsible for ensuring that all grievances are handled in a timely, fair, and effective manner and that feedback is provided to the relevant stakeholders.
• Coordinate the grievance redress mechanism of the program.
• Establish/adopt/adapt a grievance mechanism, process, or procedure to receive concerns and complaints and allow stakeholders and beneficiaries to denounce the shortcomings in the program implementation.
• Prompt analysis/review of concerns/complaints and dissemination/utilization of findings to generate strong support and stakeholder/beneficiary engagement.
• Follow up concerns/complaints until adequately resolved/redressed.
• Work in close collaboration with the NMEP, SMEP, other stakeholders, and beneficiaries of the Malaria program to address all reported concerns/complaints.
• Keep the Project Leadership informed of progress, constraints, and other issues regularly and assist with identifying appropriate responses.
• Represent ECEWS at relevant forums, including meetings, conferences, etc.
• Produce weekly and monthly project updates and reports and monthly activity plans for community-based malaria interventions.
• Any other duties assigned.

Minimum Recruitment Standard

• Bachelor's degree in relevant social sciences or equivalent with at least 5 years of practical experience in national and/or international environmental and social safeguard assessments. A Postgraduate degree will be an added advantage.   
• Good understanding and/or experience working with government institutions in Nigeria, expertise in conflict resolution, including setting up grievance mechanisms and negotiating solutions, expertise in participatory approaches to conflict resolution, specialized in social risks and issues related to conflict management, understanding of traditional or customary means of conflict resolution and/or grievance redress mechanisms in Nigeria.            
• Understanding of World Bank operational policies and grievance redress guidelines, legislative processes, and legal systems of Nigeria
• Experience in high-level legal analysis through different legal analytical frameworks, policy and socio-economic analysis, social and environment assessment, and the application of safeguards policies.
• Experience working in Enugu State will be an added advantage.