The Energy Talent Company sources, recruits, and trains outstanding individuals to meet the increasing demand of talent in the energy industry. We employ the use of modern, up-to-date learning methodologies to train our candidates, through a robust learning experience that involves an innovative combination of online learning simulation and apprenticeship.
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Ensuring strong customer service levels are met in line with Company objectives.
Supporting the customer service team in resolving escalated issues or complaints.
Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
Recruiting, training, coaching and performance managing the customer service team.
Managing a team of 6-10 people.
Ideal Profile
You have at least 1 year experience within a Customer Service or Engineering role, ideally within the Environment / Renewable Energy / Sustainability industry.
You possess excellent interpersonal as well as written and verbal communication skills.
You have working knowledge of ENEERGY and Solar system
You pay strong attention to detail and deliver work that is of a high standard
You enjoy finding creative solutions to problems
You are a strong team player who can manage multiple stakeholders
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