Graduate Service Delivery Engineer at Dell

Description

• Our customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously.
• Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives.
• As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises.
• We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
• Join us as a Engineer on our Professional Services team in Lagos, Nigeria to do the best work of your career and make a profound social impact.

What You’ll Achieve

• As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement.
• You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.

You Will

• Interface directly with customers toimplement and support technologies such as Server, Networking, and Storage.
• Build and review design, functional, technical and/or process documentation
• Focus on data collection and analysis of specific issues with internal team
• Develop and sustain effective communication to collaborate with cross-functional internal teams
• Take the first step towards your dream career
• Every Dell Technologies team member brings something unique to the table. 

Essential Requirements

• Fresh Graduate with less than 12 months experience
• Technical implementation knowledge is highly recommended:Rack and Stack, Configuration of Server, Storage, and Networking
• Organizational and planning skills to coordinate program deliverables
• Ability to set priorities and delegate
• Analytical, problem-solving and negotiation skills.