Graduate Programme - System Analyst at Sanlam Nigeria

Job Description

• Are you a young IT graduate seeking to build your career in an evolving and stable business environment?
• Do you have the propensity and drive for results, passion for excellence and appetite to learn in new environments?
• If your answer to the above questions are in the affirmative, then, you are welcome to join 'The Sanlam Nigeria Information Technology Graduate Programme'.
• System Analyst providing an excellent level of support to the IT team, giving support across the whole business in Front and Back office functions.
• The role will have oversight of IT Operations including Service Delivery, Application and Network infrastructure.

Key Responsibilities

IT Service Desk:

• Provides technical support and guidance to Service Desk staff.
• Direct involvement in incidents or problems (irrespective of priority) that cause service impact and acts as escalation point for incidents not being resolved in a timely manner.
• Provides ITIL Service disciplines, covering Incident, Problem and Change Management

System & Network Analyst (Basic Understanding):

• Servers, OVMS, VMWare and Hyper V support and administration.
• Provides Cisco & HP Switches, Firewall and Routers support and administration.
• Managing internal infrastructure, including network, access rights, desktops, servers, internal applications. Implement policies/standards to improve the quality and efficiency of support services based on ITIL methodology.
• Works closely with the IT Service Desk and other Specialist to ensure a timely, robust, and comprehensive service transition process.
• Works with the Service Desk team to set SLA criteria for the availability and performance of the IT infrastructure.
• Responsible for system and infrastructure availability and develop a resilient infrastructure to reduce failures.
• Responsible for day-to-day system administration, including management of internal network, VPN, Microsoft Active Directory (AD) and system backups.
• Responsible for management of the rollout and support of desktop devices, including laptops and printers, and productivity tools such as Outlook and MSOffice.

Person Specification

• First Degree in Computer Science, Software Engineering, or a related field.
• Must have completed the mandatory National Youth Service Programme.
• Adaptability and Flexibility
• ITIL Service delivery manager qualifications
• CompTIA A+ Certified
• CISCO Certified (Desirable)
• Teamwork and Collaboration
• Must not be more than 28 years as at time of application.