GPP Support Engineer at Atlas Copco

Functional area: Business Development
Reporting to: Business Manager -Sales & Technical Services

Mission / Description

• To facilitate growth of Atlas Copco’s GPP (Gas) through strong commitment to the delivery of high-quality customer service to all Atlas Copco customers. Plus, ensuring that customer’s expectations are met every time.
• The Support engineer will be responsible for the service after the sale, performing field related preventative and routine repairs on all CNG processing equipment (Compressor, PRS, Dryer, etc.) cryogenic equipment – and other equipment operating within the region.
• The individual for this position should be personable, a problem solver, reliable, ethical, intelligent, and able to adapt to all the forces around them - customers, suppliers, department employees, co-workers.

Essential Functions

• Ability to travel to customer(s) locations to perform machine and equipment related repairs.
• Assist in resolving customer related issues in a timely matter
• Plan methods and sequence of performing repairs assigned
• Pre-Order all parts and materials required to perform assigned repairs
• Effect the repairs required in a safe and effective manner
• Ensure all repairs are completed as assigned and according to manufacturer requirements.
• Ensure proper cosmetic appearance upon completion of repairs
• Maintain the work area in a clean and safe condition
• All communications with customers are conducted in a manner reflecting respect and honesty.
• All failures identified are matched to solutions necessary to affect a repair
• Complete all work orders and time sheets in a timely manner
• Partner with the unit manager to generate leads
• Find and maintain prospective clients
• Clearly articulate technical capabilities and give technical demonstrations

Duties & Responsibilities

• Conduct hands-on troubleshooting and repair of high-pressure machines, CNG compressors, PRS and other gas systems using both mechanical and electrical procedures.
• Complete equipment overhauls on high pressure equipment, CNG compressors and other gas systems to include all mechanical and electrical components
• Provide mechanical and electrical technical troubleshooting directly with customers to assist in diagnosing problems with our products and accessories.
• Properly read and use mechanical and electrical schematics (where applicable) to complete repairs and assist customers in troubleshooting and diagnosing problems.
• Perform Routine maintenance on various machine and equipment, including, but not limited to compressor, PRS, pumps, valves, meters, rotating equipment, and various other equipment.
• Diagnose malfunctioning systems, apparatus, and instrument components, using test equipment and hand tools, to locate the cause of a breakdown and correct the problem
• Inspect electrical systems, equipment, and components to identify hazards, defects, and the need for adjustment or repair
• Test electrical systems and continuity of circuits in electrical wiring, equipment, and fixtures, using testing devices such as ohmmeters
• 24 Hour on-call status required
• Service key accounts customer by routinely calling on customers, receiving calls from customers, and routine site visits
• Respond to emergency calls and preventative maintenance calls in an organized manner.
• Documents service actions by completing forms, reports, logs, and records
• Promote and sell CNG products effectively, meet customers’ expectations and company’s business development objectives.
• To find and develop new potential customers.
• Promote the CNG business through the development of the customer base.
• Undertake proposals, including the calculation of sales prices to achieve sales
• Report, using sales tools databases, activities and information collected in the market (machine population, customers, competitors, actions in progress)
• Continuously improve technical knowledge
• Plan for, advise and liaise with management in matters relating to business strategy
• Support marketing through the effective provision of sales data, including the timely recording of visit and action reports (including lost order reports) and analysis of sales performance against budget.
• Prepare weekly activity report and update on sales prospect
• keep the management regularly and fully informed about routine and ‘red flag’ issues related to business in the region.
• Support Business Manager GPP to develop and implement a strategy to achieve the growth and sales target.

Qualifications
Essential Skills, Experience/Training/Education:

• HND or B.Sc in Electrical or Mechanical Engineering
• 3 - 5 years of experience working on Atlas Copco natural gas compressors and 2years of Sales experience
• Strong mechanical background combined with electronics as well as knowledge of pneumatics.
• PLC troubleshooting and basic knowledge of PLC programing
• Able to interpret wiring, tubing, and structural drawings and specifications
• Experience in diagnose, repair of NG/CNG, equipment preferred
• Hand-on and Working knowledge of Atlas Copco CNG equipment a most
• Ability to work with minimal supervision
• Must possess a valid driver’s license and can operate a company vehicle
• Excellent communication skill (writing, speaking in person and over the phone
• Proficient in the use of basic computer functions and portable diagnostic tools.
• Ability to lift / carry 20 kg
• Ability to work in all weather conditions.

Valued but Not Required Skills and Experience:

• Knowledge of natural gas industry in Nigeria.