General Manager at Tenny's Place Limited

Job Summary

• The General Manager will oversee all operational, financial, and strategic aspects of Tenny’s Place.
• This role is pivotal in ensuring the seamless management of our properties, enhancing guest satisfaction, and driving revenue growth.
• The ideal candidate is a results-driven leader with a strong background in hospitality management, operations, and team leadership.

Key Responsibilities

Operations Management

• Oversee daily operations across all Tenny’s Place locations, ensuring optimal service delivery and operational efficiency.
• Implement and monitor standard operating procedures (SOPs) for all departments.
• Ensure the properties meet and exceed guest expectations in cleanliness, comfort, and functionality.

Guest Experience

• Uphold and enhance the guest experience by addressing feedback and implementing service improvements.
• Resolve guest issues promptly and effectively while maintaining a positive reputation for Tenny’s Place.

Financial Management

• Prepare and manage budgets, ensuring cost control and financial sustainability.
• Analyze financial reports to identify trends, optimize revenue, and minimize expenses.
• Monitor cash flow, oversee billing processes, and ensure timely payments.

Team Leadership

• Recruit, train, and manage a team of hospitality professionals, fostering a culture of excellence and collaboration.
• Conduct regular performance evaluations and provide ongoing coaching and mentorship.
• Promote a safe, inclusive, and productive work environment.

Data Collection, Technology & Systems

• Leverage the company’s ERP system to track operations, manage inventory, and enhance guest services.
• Ensure all digital tools and platforms are utilized effectively for reservations, billing, and reporting.

Marketing & Sales

• Collaborate with the marketing team to develop and execute strategies that promote Tenny’s Place properties and services.
• Build partnerships with key stakeholders in the hospitality and tourism industry.
• Explore new opportunities for business growth and market penetration.

Compliance & Risk Management

• Ensure compliance with all legal, health, and safety regulations.
• Oversee risk management strategies, including security measures and property maintenance schedules.

Qualifications and Skills

• Master’s degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in a senior hospitality management role.
• Proven leadership and team management skills.
• Strong financial acumen and budgeting expertise.
• Excellent communication, problem-solving, and decision-making abilities.
• Proficiency in hospitality management software and ERP systems.
• Familiarity with Nigerian hospitality laws and market dynamics is an advantage.