General Manager, Operations at Human Capital Partners (HCP)

Human Capital Partners (HCP) - Our client is a building construction company with over 30 years’ experience delivering residential and industrial projects that meets the need of its clients. As part of on-going initiatives to strengthen its operations and enhance its capacity to achieve its goals, they seek to recruit a dynamic, exceptional and results-oriented professional to fill the position of General Manager, Operations.

Job Summary:

The role reports to the Managing Director, oversees the operations department and will

• Drive the strategic realisation of the corporate objectives
• Manage business operations to ensure service delivery, quality control, resource management and cost optimisation
• Ensure business profitability and suitable margins to ensure market competitiveness, value differentiation and sustainability
• Champion key imperatives for the business in terms of approach to the market, underlying business philosophy and corporate branding
• Ensure client briefs are delivered on time, within best quality requirements and within budget.

Responsibilities:

• Provide clear development of the Company’s corporate strategy and strategic guidance/oversight of operations
• Prepare and execute business plans that would drive business growth and position the Company towards achieving its growth aspirations
• Gather and analyse competitive data and information on potential customers, competitors and market segments in line with business requirements to gain insights into current and future opportunities
• Manage the day-to-day administration of the Company
• Initiate and implement an organisational structure, as well as operational systems and processes that drive efficient and smooth running of the business
• Manage business operations to ensure service delivery, quality control, resource management and cost optimisation
• Drive the development of annual operating plans including business plans, operational requirements, staffing and budgets that support the Company’s strategic plan
• Ensure efficient materials, resource and personnel management
• Review and approve key expenditures/transactions in line with operational budgets and the Company’s priorities
• Prepare SLAs in collaboration with other units and in line with business requirements; with the aim of achieving operational efficiency and timeliness in service delivery
• Monitor business profitability and suitable margins to ensure market competitiveness, value differentiation and sustainability
• Ensure an appropriate commercial approach to the market in order to achieve the market share objectives and drive growth
• Manage the Company’s resources to generate strong revenue growth and profitability in line with the mission and vision for the business
• Ensure budget approval and internal control mechanisms are in place to ensure budget compliance and cost optimisation
• Review the Company’s performance against set targets and define and monitor action plans for improvement
• Ensure project viability and feasibility
• Supervise the Company’s Procurement and Vendor Selection processes to ensure best value for money
• Deepen customer relationship with existing and prospective customers in order to increase profitability, growth, increase in market share, as well as customer loyalty and satisfaction
• Manage human resources in order to optimize performance and enhance output.

Requirements:

• A bachelor's degree from a reputable tertiary institution
• A minimum of fifteen (15) years’ cognate experience, five (5) years of which must have been at Senior Management level
• Strong financial capabilities, including working capital management, analysis of financial data and development of KPI reports
• Outstanding leadership, negotiating and influencing skills
• Excellent customer orientation, entrepreneurial flair, analytical skills, commercial knowledge and business acumen
• Strong project management and contracting and skills
• Demonstrable networking skills, particularly relationship building, interpersonal and communication skills
• Excellent presentation, facilitation and communication skills
• Strong business ethics and high level of integrity.