General Manager at Landmark Africa Group

Overview:

• We are seeking a highly motivated and experienced General Manager to oversee the operations of our Upside Down House attraction.
• The General Manager will be responsible for ensuring the successful management of all aspects of the Upside Down House, including operations, guest experience, staff management, and revenue generation.

Responsibilities:

Operations Management: 

• Oversee day-to-day operations of the Upside Down House attraction, ensuring smooth functioning and adherence to safety protocols.
• Manage ticketing, scheduling, and visitor flow to optimize guest experience.
• Coordinate with maintenance staff to ensure the facility is well-maintained and in optimal condition.

Guest Experience:

• Ensure an exceptional guest experience by maintaining high standards of cleanliness, safety, and customer service.
• Implement strategies to enhance visitor engagement and satisfaction.
• Address guest inquiries, feedback, and complaints in a timely and professional manner.

Staff Management:

• Foster a positive and collaborative work environment, promoting teamwork and employee development.
• Conduct regular performance evaluations and provide constructive feedback to staff members.

Financial Management:

• Develop and implement strategies to drive revenue and achieve financial targets.
• Monitor expenses, budgets, and financial performance, identifying areas for improvement and cost-saving opportunities.
• Prepare and present regular reports on financial performance and operational metrics to senior management.

Marketing and Promotion:

• Collaborate with the marketing team to develop promotional campaigns and marketing initiatives to attract visitors and increase attendance.
• Establish partnerships with local businesses, schools, and community organizations to promote the Upside Down House.

Qualifications:

• Bachelor's degree in Business Administration, Hospitality Management, or a related field. Master's degree preferred.
• Minimum of 5 years of experience in a managerial role within the hospitality, tourism, or attractions industry.
• Strong leadership abilities with proven experience in staff management and team building.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders.
• Demonstrated ability to develop and execute strategic plans, achieve financial targets, and drive business growth.
• Knowledge of safety regulations and best practices in the attractions industry.
• Flexibility to work weekends, holidays, and evenings as needed.