General Manager at Kada Bistro

Role Description

• The General Manager is a full-time, on-site role based in Benin City, responsible for overseeing day-to-day restaurant operations.
• This role supervises front-of-house and back-of-house teams, ensures consistent food quality and service standards, and manages scheduling, staffing, and performance.
• The General Manager monitors sales and costs, manages cash handling and inventory, and implements operational procedures to improve efficiency and profitability.
• They handle customer feedback, maintain a safe and clean environment, and ensure compliance with health, safety, and regulatory requirements.
• The role also involves supporting local marketing initiatives, training and developing team members, and upholding Kada Bistro’s values of authenticity, community impact, and exceptional guest experience.

Qualifications

• Minimum of a Diploma or Degree in Business, Hospitality Management, or a related field is preferred; equivalent experience in QSR or restaurant operations is highly valued.
• Prior experience in the Nigerian QSR or food service industry and familiarity with Benin City market dynamics is an advantage.
• Experience in restaurant or hospitality management, including daily operations oversight, staff supervision, and customer service leadership.
• Strong skills in budgeting, basic accounting, cash handling, and cost control to manage revenue and expenses effectively.
• Ability to lead, motivate, and coach diverse teams, with skills in performance management, conflict resolution, and workforce planning.
• Operational excellence skills, including inventory management, supply chain coordination, quality assurance, and adherence to health and safety standards.
• Effective communication and interpersonal skills for engaging guests, collaborating with partners, and reporting to senior leadership.
• Proficiency with point-of-sale (POS) systems and basic digital tools used in modern QSR or retail environments.
• Proven ability to work in a fast-paced environment, with strong problem-solving, decision-making, and organizational skills.